Vision and Mission

Fulfilling our clients' needs today whilst exceeding their expectations for tomorrow

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Our Mission Statement

Centrecom takes pride in being the Centre of Excellence providing value to our clients' business by identifying customised solutions.  Our team is an extension to organisations entrusting us to deliver a professional service through Quality, Innovation and Expertise. We are the go-to outsourcing partner offering Contact Centre Services, Back Office Functions, Airline Revenue Accounting and GSA Services.

Our Vision

Our vision of putting our customers first gives us direction and drives every day-to-day decision, be it large or small. We consciously choose to care. We place our clients’ success and their customers’ interests at the heart of every decision we make. 

We choose to listen, understand and feel the customers' needs in order to become better at what we do, and this is why we become our clients' eyes and ears, collecting data and information for the bettering of the services we provide.

We set out to fulfill our Brand Promise through daily execution of our values and their expression within our company culture.  We believe that the empowering of our staff is key in achieving this, and that is why we create the right culture and working environment whereby our team is given the necessary training and tools to deliver service excellence.

Quality Objectives

Centrecom understands that every brand is unique, and a personal approach is applied to each and every one of its Clients, no matter how big or small.  Centrecom has established quality objectives in line with its mission. As a result, the following quality objectives are adopted:

  • Centrecom has a strong quality assurance regime that ensures an excellent level of service is delivered across the board, irrespective of the service or project.
  • Centrecom provides access to specialised skillsets, resources and processes that help maximise the experience for our Clients and customers.
  • Centrecom focuses on continuously innovating its tools that allow valuable insight to be shared with Clients resulting in added value and quality-driven services.
  • Our unique and focused approach to quality service, places us in the position whereby we have complete confidence in our ability to deliver the best solutions to address the requirements of our Clients and their customers.

 

 

 

 

 

 

 





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