We used Centrecom's Experience in Customer-Service to help us understand what our team's understanding is and ultimately optimize the customer experience at Atlas Insurance. We were very pleased with the professionalism and honest advice given by Centrecom, with regards to identifying the training requirements within the CX Journey. Through Centrecom's support in a number of discussions and their facilitation of focus groups with our employees, we have been able to arrive to an agreed way forward with the best options that reflect our training needs and company culture.
Ministry for the Family, Children's Rights and Social Solidarity
Centrecom does an excellent job of managing our Department of Social Security calls. The team ensures all information is logged directly into our system and they proactively manage calls ensuring escalations are actioned when needed and our client is kept informed. The Call Centre have done an excellent job tailoring their system to our requirements and are very easy to work with. We have established a partnership based on trust and understanding. Any concerns are dealt with immediately. I’m com
OzeIT Group Pty Ltd (Ceo)
We find our Centrecom Fiji IT support team to be very professional,efficient,patient,and adaptable to our clients having various levels of technical experience,with a soft neutral English accent and naturally friendly demeanor. For 3 years,Centrecom Fiji has been successfully handling the full range of our remote IT Tier 1 and Tier 2 We highly recommend Centrecom Fiji for their Tier 1 and 2 IT support capabilities, In particular for NBN and other ISP technical support and fault resolution.
Inland Revenue Office of the Commissioner for Revenue / Gozo Division
The high level of professionalism shown by Centrecom in the customer service delivery rendered to our entity is highly commendable. Their expertise in the call centre and customer care industries has greatly enhanced our entity’s public image through the excellent service provided to our clients. Looking forward to many more years of business relationship with Centrecom!
Breakaway Travel Club (Ceo)
Not only have we been able to save on costs, but the increase in sales conversions and revenues has exceeded all expectations
General Manager Pacific for Air Tahiti Nui
Centrecom is handling for us all B2C calls and emails in French and in English. From the beginning of the contract negotiation until now, my experience working with Centrecom is positive and enjoyable. Their ‘Can-do-attitude’ combined with their positive mindset and customer focus are some of their key strength. Their time-to-market is outstanding - only 6 weeks after we have signed the contract, Centrecom has hired bi-lingual staff and was fully operational. We did tests with longer opening hours, including w-ends, and nothing was a problem for Centrecom to make it happen. Furthermore, I experience them as reliable, honest and very open for feedback. I am satisfied with this choice we have made, and I can recommend Centrecom for any call center activities.