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  • Insights & Updates

Stay informed with the latest industry insights, expert perspectives, and Centrecom news. Explore our blogs for thought leadership, practical guidance, and emerging trends, while keeping up to date with what’s happening across the Centrecom teams.

Centrecom Shortlisted in Two European Contact Centre & Customer Service Award Categories
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Centrecom Shortlisted in Two European Contact Centre & Customer Service Award Categories

Centrecom Contact Centre Services Ltd has been recognised at the European Contact Centre & Customer Service Awards (ECCCSA), being shortlisted in two...
3 min
25 August 2026
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Centrecom CX Assessment
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Centrecom CX Assessment

An independent NelsonHall assessment highlights Centrecom’s CX expertise across travel, transportation and hospitality.
2 min
21 January 2026
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Build Their Future, Keep Their Talent
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Build Their Future, Keep Their Talent

When people can see a future for themselves, they are far more likely to stay committed, motivated, and engaged.
3 min
10 December 2025
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Technology With a Human Touch
BPO contact centre customer service omni-channel outsourcing services

Technology With a Human Touch

In a world where automation, chatbots, and AI are transforming the way we work, customer service has become more digital than ever....
3 min
28 October 2025
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Discover Life at Centrecom – We Support, We Have Fun, We Work Together
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Discover Life at Centrecom – We Support, We Have Fun, We Work Together

When people can see a future for themselves, they are far more likely to stay committed, motivated, and engaged.
1 min
26 August 2025
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Customer Experience Evolution: From Multi-Channel to Channel-less
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Customer Experience Evolution: From Multi-Channel to Channel-less

In a world where automation, chatbots, and AI are transforming the way we work, customer service has become more digital than ever....
4 min
3 June 2025
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Omni-Channel CX in 2025: Smarter, Faster, Human-Centric
BPO contact centre customer service omni-channel outsourcing services

Omni-Channel CX in 2025: Smarter, Faster, Human-Centric

Today, omni-channel customer service is no longer just a buzzword—it's a strategic necessity.
4 min
20 May 2025
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7 Crucial Skills Every Call Centre Agent Should Excel In
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7 Crucial Skills Every Call Centre Agent Should Excel In

An independent NelsonHall assessment highlights Centrecom’s CX expertise across travel, transportation and hospitality.
4 min
26 March 2025
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