Vast experience in the outsourcing industry operating since 1989. Get in Touch

Services we provide

Supporting clients globally.


Contacts handled yearly across multiple channels in a variety of languages.


Back office transactions are processed yearly from the most simple to more complex processes.

Back Office Services.

Companies often fall short of giving their business the attention it needs because their key employees are too busy with administrative tasks. Centrecom has the solution: outsourcing of back-office and administration processes. Many companies, especially small but fast-growing SMEs and start-ups, do not consider Business Process Outsourcing (BPO) with the mistaken belief that it will be too costly and inflexible to meet their needs and budgets. However, Centrecom has addressed this issue by offering a range of BPO solutions that encompass a number of micro-services resulting in a high-quality support service package.

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Contact Centre Services.

Our omni-channel contact centre services are readily available to support your customers around the clock, 365 days a year. At Centrecom we believe in taking a customer-centric approach and that is why the customer is at the very heart of our operations. Irrespective of the contact channel, or the reason a customer is contacting you, we will ensure to become the eyes and ears of your customer to provide you with a holistic insight into the customer journey so that you may increase your customer engagement.

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Specialised Airline Services.

Centrecom’s beginnings are deeply rooted within the Airline and Aviation industry. With its founders having 70+ years’ experience in the Industry, we have worked with many Airlines and Leaders in the field, providing specific airline-related services. We support Airlines with Multi-Lingual and Omni-Channel Contact Centre Services where we manage flight reservations and ticketing on behalf of our partners with exposure to major booking systems such as SABRE, AMADEUS, GALILEO, etc. Through this service, we are able to handle anything from flight reservations, ancillary services, medical requests, corporate bookings, refund applications, and much more.

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Back Office Services.

Contact Centre Services.

Data Inputting Services.

Document Management.

Outbound Services.

Global Presence

Connecting customers across the globe.

Over the years, Centrecom’s reputation as a professional and reliable BPO continued to grow and the company has expanded its operations with offices across the globe.

7 Locations around the world

15+ Speaking languages

Who we are?

Your go-to Business Process Outsourcing Partner delivering service excellence.

Our vision of putting our customers first gives us direction and drives our every day-to-day decisions, be these large or small. We consciously choose to care. We place our clients’ success and their customers’ interests at the heart of every decision we make.

Our team is an extension to organisations entrusting us to deliver a professional service through Quality, Innovation and Expertise. We are the go-to outsourcing partner offering Contact Centre Services, Back Office Functions, Airline Revenue Accounting.

Why choose us?

Why we are the most desirable service provider?



Our team use their experience from working with different clients from different industries, to provide a more enhanced and knowledgeable output to any client that comes aboard.



We will ensure your customer is provided an efficient service, just as if they were sitting right in front of us.


Friendly Support.

We know that above anything else, your customers want to be heard, listened to, and ultimately supported – we deliver all that with a friendly smile.

High-level contact strategy for the Future. Get in Touch

Our Testimonials

What our clients say about us.

Latest News & Blogs

The Latest news & insights from the newsroom.

Outsourcing Services

AI's 4 Benefits To Revolutionise and Modernise Contact Centres' Success

Artificial intelligence (AI) serves to fulfill various roles within contact centres by performing routine tasks, by assisting agents with their jobs.

Outsourcing Services

What Does The Great ChatGPT Think About AI-Human Collaboration?

AI and ChatGPT have been the talk of the town, and with good reason. AI can help companies achieve great things, which is why we should embrace such tools.

Customer Experience

The Magic of Personalisation in Customer Care

In today’s competitive business environment, providing top-notch customer care is more important than ever. Customers have high expectations, and they want to feel valued and appreciated by the companies they do business with. One effective way to meet these expectations is through personalisation. Personalisation in customer care means tailoring interactions to meet each individual customer’s…

Employee Retention

4 Powerful Employee Engagement Strategies in Retention

Employee engagement goes beyond simple job satisfaction, beyond compensation and benefits. A balanced approach to work and fun is recognized as pivotal in today’s workplace.

Employee Retention

5 Effective Strategies to Manage Burnout in a Call Centre Environment

One of the most significant challenges faced by call centre employees is burnout. The constant pressure to meet targets, handle customers’ problems, and maintain high levels of productivity can take a toll on mental and emotional well-being. In this blog post, we’ll explore five effective strategies so that employees and managers alike manage burnout effectively.

Some of our client partners...

Transport Malta TM
SKS malta
Serenata flowers
Samoa Airlines
Rex Airlines
Oesteopathy Malta
Malta Direkt
Malta Enterprise
Malta Statistics Authority
Mater Dei
Lido Group
Housing Authority
Gulf Air
First Aid Pro
Fiji airways
Ducky Luck
Delta Summit
Czech Airlines
Choice Holidays
Business First
Brussels Airlines
Brown's Pharmacy
British Airways
Breakaway Travel
Bhutan Airlines
Baboo Airlines
Air Tahiti
Air Serbia
Air Malta
Air Berlin
Air Baltic

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Let's create something awesome together.