Vast experience in the outsourcing industry operating since 1989. Get in Touch

Services we provide

Supporting clients globally.

6+Million

Contacts handled yearly across multiple channels in a variety of languages.

5+Million

Back office transactions are processed yearly from the most simple to more complex processes.

Back Office Services.

Companies often fall short of giving their business the attention it needs because their key employees are too busy with administrative tasks. Centrecom has the solution: outsourcing of back-office and administration processes. Many companies, especially small but fast-growing SMEs and start-ups, do not consider Business Process Outsourcing (BPO) with the mistaken belief that it will be too costly and inflexible to meet their needs and budgets. However, Centrecom has addressed this issue by offering a range of BPO solutions that encompass a number of micro-services resulting in a high-quality support service package.

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Contact Centre Services.

Our omni-channel contact centre services are readily available to support your customers around the clock, 365 days a year. At Centrecom we believe in taking a customer-centric approach and that is why the customer is at the very heart of our operations. Irrespective of the contact channel, or the reason a customer is contacting you, we will ensure to become the eyes and ears of your customer to provide you with a holistic insight into the customer journey so that you may increase your customer engagement.

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Specialised Airline Services.

Centrecom’s beginnings are deeply rooted within the Airline and Aviation industry. With its founders having 70+ years’ experience in the Industry, we have worked with many Airlines and Leaders in the field, providing specific airline-related services. We support Airlines with Multi-Lingual and Omni-Channel Contact Centre Services where we manage flight reservations and ticketing on behalf of our partners with exposure to major booking systems such as SABRE, AMADEUS, GALILEO, etc. Through this service, we are able to handle anything from flight reservations, ancillary services, medical requests, corporate bookings, refund applications, and much more.

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Back Office Services.


Contact Centre Services.


Data Inputting Services.


Document Management.


Outbound Services.

Global Presence

Connecting customers across the globe.

Over the years, Centrecom’s reputation as a professional and reliable BPO continued to grow and the company has expanded its operations with offices across the globe.

7 Locations around the world

15+ Speaking languages

Who we are?

Your go-to Business Process Outsourcing Partner delivering service excellence.


Our vision of putting our customers first gives us direction and drives our every day-to-day decisions, be these large or small. We consciously choose to care. We place our clients’ success and their customers’ interests at the heart of every decision we make.


Our team is an extension to organisations entrusting us to deliver a professional service through Quality, Innovation and Expertise. We are the go-to outsourcing partner offering Contact Centre Services, Back Office Functions, Airline Revenue Accounting.

Why choose us?

Why we are the most desirable service provider?

01


Experienced.


Our team use their experience from working with different clients from different industries, to provide a more enhanced and knowledgeable output to any client that comes aboard.

02


Convenient.


We will ensure your customer is provided an efficient service, just as if they were sitting right in front of us.

03


Friendly Support.


We know that above anything else, your customers want to be heard, listened to, and ultimately supported – we deliver all that with a friendly smile.

High-level contact strategy for the Future. Get in Touch

Our Testimonials

What our clients say about us.

Latest News & Blogs

The Latest news & insights from the newsroom.

Outsourcing Services

Social Media Listening: 1 Great Way On How Your Business Can Grow

Outsourcing Services

Why you REALLY need a Customer Reactivation Strategy

Customer Experience

The omnichannel solution you deserve! Do you prefer to call or chat?

Employee Retention

Working at a Contact Centre? Here Are 4 Things on What NOT to Do

Employee Retention

3 Ways To Keep Fit at Your Desk | Global Employee Health and Fitness Month

Some a Few of Our Clients, Partners & Accreditations.

Want to join our Team?

Ready to make the next career move?

Ready to Talk?

Let's create something awesome together.

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