About Us

Your go-to Business Process Outsourcing Partner delivering service excellence

Centrecom commenced operations back in 1989 and today with 30 years’ experience, the company operates from around the world, with offices in Malta, Fiji and Australia. As a BPO Service Provider, we offer a range of B2B and B2C solutions, including:

  • Contact Centre Services
  • Back Office Services
  • Specialised Airline Services 


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Global Reach

Strategically positioned to support clients around the globe

Over the years, Centrecom’s reputation for its professional services continued to grow, and the company has expanded its operations with offices across the globe. Today, Centrecom has three main offices in Malta, Fiji and Australia, with representations in New Zealand, USA, Jordan, Libya and Morocco.

Our Centres of Excellence are set to serve any brand operating in any geographic location irrespective of the language they use to communicate with their clients; since our offices are strategically positioned to take advantage of the cultural and language resources available in the different countries of operation.

Our Services

Working with local and international clients, Centrecom has become one of the leading Outsourcing Service Providers excelling in Contact Centre Services, Back Office Services and Specialised Airline Services. The following are a few of the tailor made services offered to our clients:

Contact Centre Services

Services available 24/7
Customer Support via Calls, Emails & Chat
Social Media Monitoring and Listening
Reception Services
Outbound Sales
Tele-Market Research
Front Office Services

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Back-Office Services

Document Management
Data Entry & Data Validation
Business Process Mapping
KYC Services
Billing and Invoicing Services
Payroll Services
Specialised Training Programmes
Quality Assurance and Auditing
Workforce Management Services

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Airline Specialised Services

Airline Revenue Accounting
Airline Refunds
Airline Representation Services
Consultancy Services
Crisis Centre Services
Disruption Management Services
Flight Reservations and Ticketing

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Our Clients And Partners

We believe in building long-lasting partnerships with all our clients and that is why today we have worked with over 40 organisations from different industries from around the world. Are you looking for a BPO Service Provider you can trust?

Our Testimonials

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Virtual Tours

Take a virtual tour of Centrecom's offices

At Centrecom, we invest in our employees ensuring they have a good working environment with a robust infrastructure and the latest technology, that together allow us to provide a quality added-value service of excellence to our clients and their customers.

Centrecom Malta

Latest News

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