Services we provide

Supporting local and international clients.

We understand that your brand is unique, and that is why we offer a tailored BPO service that fits your business model and is aligned to your goals and objectives. Centrecom has become one of the leading Outsourcing Service Providers excelling in Contact Centre Services, Back Office Services and Specialised Airline Services.

Services we provide

Our Contact Centre and Back Office services are tailored to B2B and B2C environments.

6,000,000

contacts are handled every year across all the contact channels we cater for in a variety of languages.

5,000,000

back-office transactions are processed on a yearly basis from the most simple to more complex ones.

Why choose us?

Why choose Centrecom as your BPO service provider?

01

Experienced.

Our team uses their experience from working with different clients from different industries, to provide a more enhanced and knowledgeable output to any client that comes aboard.

02

Convenient.

We will ensure your customer is provided an efficient service, just as if they were standing right in front of us.

03

Friendly Support.

We know that above anything else, your customers want to be heard, listened to, and ultimately supported – we deliver all that with a friendly smile.

What we offer?

Our Service Portfolio.

Back Office Services.

Companies often fall short of giving their business the attention it needs because their key employees are too busy with administrative tasks. Centrecom has the solution: outsourcing of back-office and administration processes. Many companies, especially small but fast-growing SMEs and start-ups, do not consider Business Process Outsourcing (BPO) with the mistaken belief that it will be too costly and inflexible to meet their needs and budgets. However, Centrecom has addressed this issue by offering a range of BPO solutions that encompass a number of micro-services resulting in a high-quality support service package.

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Contact Centre Services.

Our omni-channel contact centre services are readily available to support your customers around the clock, 365 days a year. At Centrecom we believe in taking a customer-centric approach and that is why the customer is at the very heart of our operations. Irrespective of the contact channel, or the reason a customer is contacting you, we will ensure to become the eyes and ears of your customer to provide you with a holistic insight into the customer journey so that you may increase your customer engagement.

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Specialised Airline Services.

Centrecom’s beginnings are deeply rooted within the Airline and Aviation industry. With its founders having 70+ years’ experience in the Industry, we have worked with many Airlines and Leaders in the field, providing specific airline-related services. We support Airlines with Multi-Lingual and Omni-Channel Contact Centre Services where we manage flight reservations and ticketing on behalf of our partners with exposure to major booking systems such as SABRE, AMADEUS, GALILEO, etc. Through this service, we are able to handle anything from flight reservations, ancillary services, medical requests, corporate bookings, refund applications, and much more.

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Our Testimonials

What our clients say about us.

Some a Few of Our Clients, Partners & Accreditations.

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