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New and improved: The Oodie shares their experience with outsourcing to Centrecom Fiji

An Australian e-commerce clothing company with over 1m subscribers, The Oodie shares their experience working with Centrecom Fiji in handling their 24/7 customer service including emails and chat, and overall generating positive online reviews globally.

Providing 24/7 Customer Service to an e-commerce website

Stepping in and lowering the resolution time to improve customer satisfaction.

Centrecom’s Fiji location stepped in a time where The Oodie needed help in managing their customer care and sales. With very friendly customer service, experience in managing e-commerce platforms, and flexibility to scale up and down for seasonal demand, The Oodie, an Australian e-commerce clothing company with over 1 million subscribers, made the right pick in using our services to strengthen their customer relations. 

 
Customer service and sales are handled 24/7 for Australian, New Zealand, UK, Asia and globally.
 
The results over the first 9 months saw average email turnaround times drop from 6 days to 16 minutes and resolving issues in 2 hours instead of another 6 days of waiting. This definitely helped in upping The Oodie’s customer rating within the first 3 months of Centrecom’s customer service takeover.
 

Interested in learning more? Click play and listen to Charlotte, the Head of Customer Care at The Oodie speak about their experience of working with Centrecom.

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