Centrecom Shortlisted in Two European Contact Centre & Customer Service Award Categories

Centrecom Shortlisted in Two European Contact Centre & Customer Service Award Categories

Centrecom Contact Centre Services Ltd has been recognised at the European Contact Centre & Customer Service Awards (ECCCSA), being shortlisted in two prestigious awards

We are delighted to announce that Centrecom Contact Centre Services Ltd has been recognised at the European Contact Centre & Customer Service Awards (ECCCSA), being shortlisted in two prestigious awards that celebrate excellence, innovation, and outstanding performance in customer service across Europe.Centrecom was honoured with the awards for:

We are delighted to announce that Centrecom Contact Centre Services Ltd has been recognised at the European Contact Centre & Customer Service Awards (ECCCSA), being shortlisted in two prestigious awards that celebrate excellence, innovation, and outstanding performance in customer service across Europe.Centrecom was honoured with the awards for:

Best BPO Partnership for the successful collaboration between Centrecom and Servizz.gov.
Most Effective Management of Peak Demand, recognising Centrecom’s ability to effectively scale operations and maintain exceptional service standards during periods of increased customer demand.

These achievements place Centrecom among some of Europe’s leading organisations and reflect the dedication, expertise, and commitment demonstrated by our teams every day.

Celebrating Excellence in Partnership

The Best BPO Partnership Award recognises organisations that have built strong, collaborative partnerships that deliver measurable results and exceptional customer experiences.

The award highlights the successful partnership between Centrecom and Servizz.gov, demonstrating how collaboration, shared objectives, and a customer-centric approach can transform public service delivery and create meaningful outcomes for citizens.

This recognition is a testament to the trust, commitment, and teamwork that continue to drive the partnership forward.

Excellence Under Pressure

Winning the Most Effective Management of Peak Demand Award recognises Centrecom’s ability to respond effectively to periods of significantly increased customer demand while maintaining high service quality and operational excellence.

Through careful planning, workforce management, technology, and the dedication of our people, Centrecom has consistently delivered reliable and efficient service during peak periods, ensuring customers receive the support they need when they need it most.

This award reflects the resilience, adaptability, and expertise of our teams across the organisation.

A Recognition of Our People

These awards are a reflection of the professionalism, passion, and commitment demonstrated daily by Centrecom employees.

Every member of our team plays an important role in delivering exceptional customer experiences, supporting our clients, and helping us achieve the high standards for which Centrecom is recognised.

We would also like to thank our partners and stakeholders for their continued trust and collaboration. These achievements would not have been possible without the collective efforts of everyone involved.

Looking Ahead

As we celebrate these achievements, we remain committed to driving innovation, strengthening partnerships, and delivering outstanding customer experiences.

Winning these ECCCSA awards reinforces Centrecom’s position as a leading customer contact and business process outsourcing provider and motivates us to continue raising the bar for service excellence.

We are incredibly proud of this achievement and look forward to building on this success in the years ahead.

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Centrecom CX Assessment

Centrecom CX Assessment

An independent NelsonHall assessment highlights Centrecom’s CX expertise across travel, transportation and hospitality.

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Who is this report for?

NelsonHall’s CX Services in Travel profile on Centrecom is a comprehensive assessment of Centrecom’s offerings and capabilities, designed for: • Sourcing managers monitoring the capabilities of existing suppliers of CX Services and identifying vendor suitability for sector-specific CX Services RFPs • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers • Financial analysts and investors specializing in the CX Services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Centrecom’s sector CX Services offerings, capabilities, and market and financial strengths, including: • Identification of the company’s strategy, emphasis, and new developments • Analysis of the company’s strengths, challenges, and outlook • Revenue estimates • Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts • Analysis of the company’s offerings and key service components • Analysis of the company’s delivery organization, including the location of delivery centers.

Key Findings & Highlights:

Centrecom positions itself as a specialized travel BPO with decades of experience supporting global airlines, travel companies, and car rental providers. Through its specialization, it offers industry knowledge on traveler needs, operational processes, and regulatory requirements. Outsourcing clients looking for a CX services vendor with a strong airline sector presence across markets, and a strong GSA practice with B2B sales, business development, and marketing for airlines, should consider this profile on Centrecom.

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Supporting L-Istrina’s 29th Annual Fundraiser for MCCF

Supporting L-Istrina’s 29th Annual Fundraiser for MCCF

Centrecom supports MCCF’s annual L-Istrina fundraiser with a €10,000 donation on behalf of employees.

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At Centrecom, our values extend far beyond our employees; they reach into the community we serve and cherish. As we wrap up a successful 2024, we are proud to have once again participated in the annual 12-hour marathon at L-Istrina.

L-Istrina is an annual event held every Boxing Day for the past 28 years and broadcast on every local TV station. This remarkable initiative raises funds for the Malta Community Chest Fund (MCCF), a vital source of support for individuals and families facing challenges during difficult times.

This year, we returned to the Kirkop Sports Complex to present a generous €10,000 donation on behalf of our employees, uniting our efforts with the thousands of others who answered the call for unity and contributed to this year’s remarkable total of €5,214,134.

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More than just a symbol: NCPE Equality Mark recertified to Centrecom

More than just a symbol: NCPE Equality Mark recertified to Centrecom

In another reaffirmation of our dedication to fostering inclusivity and gender equality, the National Commission for the Promotion of Equality (NCPE) announces the recertification of World Aviation Group, Aviation Online Ltd., Centrecom Ltd., and BPO Services Ltd.

In another reaffirmation of our dedication to fostering inclusivity and gender equality, the National Commission for the Promotion of Equality (NCPE) announces the recertification of World Aviation Group, Aviation Online Ltd., Centrecom Ltd., and BPO Services Ltd. with the esteemed Equality Mark. Initially granted in 2011, the certification, held steadfastly since, will adorn the organizations' profiles for the next three years.

This recertification signifies a sincere commitment by our companies to implement and sustain policies and practices that promote gender equality and family-friendly measures in the workplace. The Equality Mark, a subtle symbol of excellence in diversity and inclusion, is awarded after a thorough evaluation of an organization’s dedication to creating an environment that supports equality for all.

The decision to recertify Centrecom Ltd. and its affiliates was based on sustained efforts to uphold and implement relevant policies and practices. These efforts extend beyond the workplace and encompass the access to and provision of goods and services, emphasizing a holistic commitment to equality.

More than just a symbol, the Equality Mark represents a pledge to create an environment where individuals, regardless of gender, feel valued, respected, and provided with equal opportunities. World Aviation Group, Aviation Online Ltd., Centrecom Ltd., and BPO Services Ltd. can showcase this mark, signifying their leadership in promoting equality, and hopefully, inspire other organisations to consider similar paths.

As we acknowledge this recertification, it is an opportune moment to reflect on the positive impact that such initiatives have on workplaces, communities, and society at large. By championing equality we can not only enhance our corporate culture but contribute to a world where diversity is not just acknowledged but celebrated.

Centrecom recertified with NCPE Equality Mark for another 3 years

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We Support: Centrecom joins L-Istrina’s 28th annual edition to raise money for MCCF

We Support: Centrecom joins L-Istrina’s 28th annual edition to raise money for MCCF

Centrecom supports MCCF’s annual L-Istrina fundraiser with a €7,000 donation on behalf of employees.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Quisque luctus mi id tincidunt dignissim. Cras venenatis ligula eu eleifend fringilla. Curabitur cursus tortor gravida mauris blandit, sit amet dapibus ex blandit. Quisque sem dolor, iaculis a gravida at, mollis id.

Our company’s values are not limited to just our employees. To conclude a successful 2023, we participated in the 12-hour marathon at L-Istrina.

This yearly event, airing on local TV stations for 28 consecutive years on Boxing Day, channels all proceeds towards the Malta Community Chest Fund (MCCF), a vital support system for numerous individuals and families in times of adversity.

Once again, we visited Kirkop Sports Complex to present a €7,000 donation on behalf of our employees, aligning our contribution with others who responded to the call for unity and aided in reaching the total sum of €5,279,000.

Watch L-Istrina here.

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Supporting the Association for Abandoned Animals: A CSR Event That Leaves a Lasting Genuine Impact

Supporting the Association for Abandoned Animals: A CSR Event That Leaves a Lasting Genuine Impact

This initiative aimed to create awareness about animal welfare, raise funds, and actively contribute towards providing a safe and caring environment for the sanctuary’s inhabitants.

In a heartwarming display of corporate social responsibility (CSR), Centrecom recently organized an event dedicated to supporting a local Animal Sanctuary, the Association for Abandoned Animals (AAA).

This initiative aimed to create awareness about animal welfare, raise funds, and actively contribute towards providing a safe and caring environment for the sanctuary’s inhabitants. Through their concerted efforts, Centrecom demonstrated their commitment to making a positive impact on the lives of animals in need.

The CSR event initiated brought together employees, families, and members of the community in a united effort to support the AAA. Beyond monetary donations, the company encouraged active participation and engagement. Employees spent quality time at the sanctuary, interacting with the animals, and nurturing a sense of compassion and empathy. These interactions fostered a deeper understanding of the importance of animal welfare, leaving a lasting impact on the volunteers while simultaneously enriching the lives of the sanctuary’s inhabitants.

One of the primary goals of the CSR event was to enhance the living conditions for the abandoned animals at the sanctuary.

Employees rolled up their sleeves and got to work, helping the association create additional shelter space for the abandoned animals.

They collaborated with the sanctuary staff to build new enclosures, ensuring that the animals had sufficient room to move and play. By dedicating their time and effort, the volunteers helped alleviate overcrowding and provided a more comfortable and secure environment for the sanctuary’s residents.

The dedicated employees also focused on improving the sanctuary’s overall aesthetics and functionality. They took on the task of cutting grass, trimming hedges, and maintaining the surrounding areas. The volunteers embraced this opportunity to enhance the visual appeal of the sanctuary, creating a pleasant and serene atmosphere for both the animals and visitors. Additionally, they contributed to the upkeep of pathways and common areas, ensuring the sanctuary remained a welcoming place for animal enthusiasts and supporters.

Ultimately, Centrecom’s CSR event in support of the Animal Sanctuary showcased their unwavering commitment to making a positive difference in the lives of animals. Through hands-on involvement, the creation of shelter space, landscaping efforts, and a funding campaign, the event not only benefitted the sanctuary but also instilled a sense of compassion and empathy within the participants. #Centrecomlife aims at inspiring other organizations and individuals to actively engage in CSR activities and promote animal welfare.

View more Centrecom News here

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Ensuring Data Security: ISO 27001 Certification in Centrecom’s books!

Ensuring Data Security: ISO 27001 Certification in Centrecom’s books!

Data security is of paramount importance, especially when it comes to customer services. Businesses must take every measure to protect sensitive information and maintain the trust of their clients.

Data security is of paramount importance, especially when it comes to customer services. Businesses must take every measure to protect sensitive information and maintain the trust of their clients. That's why we are proud to announce that as Centrecom we have achieved ISO 27001 certification.

What is ISO 27001 Certification?

ISO 27001 is an internationally recognized standard for information security management systems. It sets a comprehensive framework for identifying potential risks and implementing security controls to protect valuable data. Achieving ISO 27001 certification involves undergoing a rigorous auditing process to ensure compliance with the standard’s stringent requirements. By obtaining this certification, once again Centrecom demonstrates its commitment to maintaining the highest levels of data security and protecting the interests of our clients.

Benefits of ISO 27001 Certification:

Enhanced Data Security: ISO 27001 certification ensures that we have implemented robust security controls and processes to protect customer data. This includes encryption, access controls, data backup procedures, and regular vulnerability assessments. Our clients can be confident that their sensitive information is in safe hands.
Compliance with Legal and Regulatory Requirements: ISO 27001 helps us stay up-to-date with relevant legal and regulatory obligations related to data protection and privacy. This certification ensures that our practices align with industry standards and best practices, reducing the risk of non-compliance and potential legal consequences.
Increased Customer Trust: With ISO 27001 certification, we offer our clients the assurance that their data is handled with the utmost care and security. The certification serves as tangible proof of our commitment to protecting their sensitive information, thereby strengthening the trust they place in our services.
Risk Management and Continual Improvement: ISO 27001 requires a systematic approach to risk management, ensuring that potential threats are identified and addressed proactively. This proactive approach helps us minimize security incidents, improve incident response, and continually enhance our security practices to adapt to evolving threats.

Obtaining ISO 27001 certification is a significant milestone for our team at Centrecom. It underscores our commitment to data security, enhances customer trust, and sets us apart from competitors. With ISO 27001 certification, we offer our clients peace of mind, knowing that their sensitive data is handled with the highest level of care and security. As we continue to prioritize information security, we remain steadfast in providing exceptional customer services while ensuring the utmost protection of our clients’ valuable data.

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Lending a Helping Hand to Society: Centrecom donates to ALS and the Maltese Ursuline Sisters of St. Angela Merici

Lending a Helping Hand to Society: Centrecom donates to ALS and the Maltese Ursuline Sisters of St. Angela Merici

One of our core values is to support: be it within the team or outside of our organisation, we strive to project support amongst our employees.

One of our core values is to support: be it within the team or outside of our organisation, we strive to project support amongst our employees. Following the same train of thought, last December it was announced to our employees that we will be asking for a €10 entry deposit at our company Christmas party on one condition: if you attend, this will be refunded to you or you can choose to gift it to charity.

The result?

234 party attendees opted to generously donate their deposit resulting in a collection of €2340 – a hefty donation from just one event!

As Centrecom, it was eventually decided to invite over at our Mosta offices two organisations close to our heart with whom we’d like to share this blessing: ALS and Maltese Ursuline Sisters of St. Angela Merici.

Looking to donate?

Click here to donate to ALS

Click here to donate to the Maltese Ursuline Sisters of St. Angela Merici

Benefits of ISO 27001 Certification:

Enhanced Data Security: ISO 27001 certification ensures that we have implemented robust security controls and processes to protect customer data. This includes encryption, access controls, data backup procedures, and regular vulnerability assessments. Our clients can be confident that their sensitive information is in safe hands.
Compliance with Legal and Regulatory Requirements: ISO 27001 helps us stay up-to-date with relevant legal and regulatory obligations related to data protection and privacy. This certification ensures that our practices align with industry standards and best practices, reducing the risk of non-compliance and potential legal consequences.
Increased Customer Trust: With ISO 27001 certification, we offer our clients the assurance that their data is handled with the utmost care and security. The certification serves as tangible proof of our commitment to protecting their sensitive information, thereby strengthening the trust they place in our services.
Risk Management and Continual Improvement: ISO 27001 requires a systematic approach to risk management, ensuring that potential threats are identified and addressed proactively. This proactive approach helps us minimize security incidents, improve incident response, and continually enhance our security practices to adapt to evolving threats.

Interested in getting in touch? Reach out.

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Dedicated to protect: Centrecom is now PCI DSS certification holder!

Dedicated to protect: Centrecom is now PCI DSS certification holder!

We’ve said it once and we’ll say it again: we aim to continuously improve our services both for the clients and their customers.

We've said it once and we'll say it again: we aim to continuously improve our services both for the clients and their customers. During the past year, we have worked to earn PCI DSS Section 12 compliance certification.

The PCI Data Security Standard (shortened to PCI DSS) applies to all entities that store, process, and/or transmit cardholder data. It covers technical and operational system components included in or connected to cardholder data. The certification’s main goals are to:

Build and maintain a secure network and systems;
Protect cardholder data;
Maintain a vulnerability management program;
Implement strong access control measures;
Regularly monitor and test networks;
and maintain an information security policy that addresses information security for all personnel

Quality is at the heart of everything we do, and we have complete confidence in our ability to continually deliver, and nourish our commitment to Service Excellence.

Benefits of ISO 27001 Certification:

Enhanced Data Security: ISO 27001 certification ensures that we have implemented robust security controls and processes to protect customer data. This includes encryption, access controls, data backup procedures, and regular vulnerability assessments. Our clients can be confident that their sensitive information is in safe hands.
Compliance with Legal and Regulatory Requirements: ISO 27001 helps us stay up-to-date with relevant legal and regulatory obligations related to data protection and privacy. This certification ensures that our practices align with industry standards and best practices, reducing the risk of non-compliance and potential legal consequences.
Increased Customer Trust: With ISO 27001 certification, we offer our clients the assurance that their data is handled with the utmost care and security. The certification serves as tangible proof of our commitment to protecting their sensitive information, thereby strengthening the trust they place in our services.
Risk Management and Continual Improvement: ISO 27001 requires a systematic approach to risk management, ensuring that potential threats are identified and addressed proactively. This proactive approach helps us minimize security incidents, improve incident response, and continually enhance our security practices to adapt to evolving threats.

Interested in getting in touch? Reach out.

Let's build a smarter customer support solution for your business together.

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Centrecom Shortlisted in Two European Contact Centre & Customer Service Award Categories

Centrecom Shortlisted in Two European Contact Centre & Customer Service Award Categories

Celebrating Excellence in Partnership

Excellence Under Pressure

A Recognition of Our People

Looking Ahead

Let's build a smarter customer support solution for your business together.

Centrecom CX Assessment

Centrecom CX Assessment

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Quisque luctus mi id tincidunt dignissim. Cras venenatis ligula eu eleifend fringilla. Curabitur cursus tortor gravida mauris blandit, sit amet dapibus ex blandit. Quisque sem dolor, iaculis a gravida at, mollis id.

Who is this report for?

Scope of this Report:

Key Findings & Highlights:

Let's build a smarter customer support solution for your business together.

Ensuring Data Security: ISO 27001 Certification in Centrecom’s books!

Ensuring Data Security: ISO 27001 Certification in Centrecom’s books!

Data security is of paramount importance, especially when it comes to customer services. Businesses must take every measure to protect sensitive information and maintain the trust of their clients. That's why we are proud to announce that as Centrecom we have achieved ISO 27001 certification.

What is ISO 27001 Certification?

Let's build a smarter customer support solution for your business together.

Dedicated to protect: Centrecom is now PCI DSS certification holder!

Dedicated to protect: Centrecom is now PCI DSS certification holder!

We've said it once and we'll say it again: we aim to continuously improve our services both for the clients and their customers. During the past year, we have worked to earn PCI DSS Section 12 compliance certification.

Let's build a smarter customer support solution for your business together.

Business Process Outsourcing, Reimagined.

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Centrecom Shortlisted in Two European Contact Centre & Customer Service Award Categories

Celebrating Excellence in Partnership

Excellence Under Pressure

A Recognition of Our People

Looking Ahead

Let's build a smarter customer support solution for your business together.

Centrecom CX Assessment

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Quisque luctus mi id tincidunt dignissim. Cras venenatis ligula eu eleifend fringilla. Curabitur cursus tortor gravida mauris blandit, sit amet dapibus ex blandit. Quisque sem dolor, iaculis a gravida at, mollis id.

Who is this report for?

Scope of this Report:

Key Findings & Highlights:

Let's build a smarter customer support solution for your business together.

Supporting L-Istrina’s 29th Annual Fundraiser for MCCF

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Quisque luctus mi id tincidunt dignissim. Cras venenatis ligula eu eleifend fringilla. Curabitur cursus tortor gravida mauris blandit, sit amet dapibus ex blandit. Quisque sem dolor, iaculis a gravida at, mollis id.

Let's build a smarter customer support solution for your business together.

More than just a symbol: NCPE Equality Mark recertified to Centrecom

Let's build a smarter customer support solution for your business together.

We Support: Centrecom joins L-Istrina’s 28th annual edition to raise money for MCCF

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Quisque luctus mi id tincidunt dignissim. Cras venenatis ligula eu eleifend fringilla. Curabitur cursus tortor gravida mauris blandit, sit amet dapibus ex blandit. Quisque sem dolor, iaculis a gravida at, mollis id.

Let's build a smarter customer support solution for your business together.

Supporting the Association for Abandoned Animals: A CSR Event That Leaves a Lasting Genuine Impact

In a heartwarming display of corporate social responsibility (CSR), Centrecom recently organized an event dedicated to supporting a local Animal Sanctuary, the Association for Abandoned Animals (AAA).

Employees rolled up their sleeves and got to work, helping the association create additional shelter space for the abandoned animals.

Let's build a smarter customer support solution for your business together.

Ensuring Data Security: ISO 27001 Certification in Centrecom’s books!

Data security is of paramount importance, especially when it comes to customer services. Businesses must take every measure to protect sensitive information and maintain the trust of their clients. That's why we are proud to announce that as Centrecom we have achieved ISO 27001 certification.

What is ISO 27001 Certification?

Let's build a smarter customer support solution for your business together.

Joining Malta and Gozo in supporting L-Istrina’s 27th annual edition.

Let's build a smarter customer support solution for your business together.

Lending a Helping Hand to Society: Centrecom donates to ALS and the Maltese Ursuline Sisters of St. Angela Merici

The result?

Looking to donate?

Click here to donate to ALS

Let's build a smarter customer support solution for your business together.

Dedicated to protect: Centrecom is now PCI DSS certification holder!

We've said it once and we'll say it again: we aim to continuously improve our services both for the clients and their customers. During the past year, we have worked to earn PCI DSS Section 12 compliance certification.

Let's build a smarter customer support solution for your business together.

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