"Employee Retention"

Why a Contact Centre Job Could Be Your Perfect Career Move

A contact centre job like Centrecom's offers growth, valuable skills, flexibility, and fulfillment—making it the perfect move for a rewarding...

5 Powerful Positive & Negative Impacts of Work Culture on Employees

Work culture shapes employee retention; here are 5 powerful positive and negative ways work culture impacts employees.

Time Management 101: The Lazy Person's Guide to Getting Stuff Done

Discover lazy-friendly time management tips! From lists to breaks, learn how to get stuff done efficiently while embracing your inner...

4 Powerful Employee Engagement Strategies in Retention

Employee engagement goes beyond simple job satisfaction, beyond compensation and benefits. A balanced approach to work and fun is recognized...

5 Effective Strategies to Manage Burnout in a Call Centre Environment

One of the most significant challenges faced by call centre employees is burnout. The constant pressure to meet targets, handle...

Mastering Soft Skills: The Key to Exceptional Customer Service

Technology and automation are transforming industries, yet one aspect remains timeless and irreplaceable: exceptional customer service.

What makes us swipe right on your CV? 4 quick tips to perfecting your resumé.

Embarking on the journey of job hunting often feels like playing a game of chance, where the outcome hinges on...

Working at a Contact Centre – A ‘How to’ Guide

Don’t Sweat It: How to help employees deal with stress