The Fiji Islands are located in the hub of the South Pacific and are in similar timezones to Australia and New-Zealand.Fiji offers a competitively priced location and with having access to premium infrastructure and to an educated workforce that is customer driven.
Fiji makes sense as a base for global outsourcing especially with regards to the Australia and New-Zealand markerts mainly because of :
- Competitive Labor Costs
- Natural English Speaking workforce
- Positive Work Culture
- Near-shoring - 4 hours from Australia and New Zealand
- Heavy Investment in infrastructure and Technology
- Favorable Time Zone
- Overnight Processing
- Education Level, 96% literacy rate
- Premium I.T Infrastructure
- Daily flights to Australia, New-Zealand and the USA.
Security on Premises.
The company, being data driven, has invested heavily to ensure that security of the data, personnel and equipment is given priority.
Centrecom has high-quality CCTV cameras installed inside and outside the premises to ensure that every corner of the premises is covered 24/7. The offices are only accessible through access-controlled doors, with employees only having access to the premises during their allocated shift patterns.
The nature of the business expects Centrecom to work with data that is provided and entrusted to them and various measures are in place to ensure that data is not being used or accessed by unauthorised individuals. All equipment including servers, storage and network infrastructure are located within secure and access controlled server rooms which are only accessible to the ICT team. Further to this, Centrecom has Business Continuity Policies in place to ensure that the data is securely monitored, controlled and backed up.
Centre of Excellence in Malta
Centrecom in Fiji.
Our offices in Suva Fiji are strategically located, giving us the ability to have readily available access to educated talented people with customer service in their DNA. Fiji is well known for their customer service and is a popular tourist destination.
The offices occupy an area close to 1000 square meters, hosts over 150 workstations with modern technologies, and allows us to further enhance our already well-established portfolio of business customers.
What our clients say about us.
We worked with Centrecom's Customer Service team for about a year as we re-launched our new sports product onto an updated backend platform. While the team did not have much previous experience in the wagering/esports field, they took their training with the utmost professionalism and truly absorbed all content. Our internal team is based all over the globe and naturally must be flexible with time zones. The team within Centrecom gracefully worked around scheduling and was always on time for scheduled or ad hoc meetings. I would highly recommend the CS services.
Centrecom is handling for us all B2C calls and emails in French and in English. From the beginning of the contract negotiation until now, my experience working with Centrecom is positive and enjoyable. Their ‘Can-do-attitude’ combined with their positive mindset and customer focus are some of their key strength. Their time-to-market is outstanding - only 6 weeks after we have signed the contract, Centrecom has hired bi-lingual staff and was fully operational. We did tests with longer opening hours, including w-ends, and nothing was a problem for Centrecom to make it happen. Furthermore, I experience them as reliable, honest and very open for feedback. I am satisfied with this choice we have made, and I can recommend Centrecom for any call center activities.
We find our Centrecom Fiji IT support team to be very professional, efficient, patient, and adaptable to our clients having various levels of technical experience, with a soft neutral English accent and naturally friendly demeanor. For 3 years, Centrecom Fiji has been successfully handling the full range of our remote IT Tier 1 and Tier 2. We highly recommend Centrecom Fiji for their Tier 1 and 2 IT support capabilities, In particular for NBN and other ISP technical support and fault resolution.
Centrecom's expertise in the Airline Industry has been paramount to our organisation, and they are always ready to share their knowledge and give their recommendations whenever we consult them for support. Not only is their responsiveness and support efficient and effective, but they offer high quality services. We will always recommend Centrecom for their professionalism and aptitude in the BPO sector. We are very happy to call them our partners.
We used Centrecom's Experience in Customer-Service to help us understand what our team's understanding is and ultimately optimize the customer experience at Atlas Insurance. We were very pleased with the professionalism and honest advice given by Centrecom, with regards to identifying the training requirements.
Centrecom in Fiji is an integral part of our Customer Service team for the Oodie providing support across Australia, the UK, and the EU across a 24/7 period. Their passion for customer care is abundantly clear and is reflected by their consistently high performance, commitment to their roles, and understanding of our company. Customer satisfaction is essential to the success of our business and a tracked KPI, it can be seen in our thousands of satisfied customer reviews that Centrecom has our customers' front of mind at all times. I highly recommend the Centrecom Fiji team for Customer Service in the e-commerce space.
Not only have we been able to save on costs, but the increase in sales conversions and revenues has exceeded all expectations.
Centrecom does an excellent job of managing our Department of Social Security calls. The team ensures all information is logged directly into our system and they proactively manage calls ensuring escalations are actioned when needed and our client is kept informed. The Call Centre have done an excellent job tailoring their system to our requirements and are very easy to work with. We have established a partnership based on trust and understanding. Any concerns are dealt with immediately.
We used Centrecom's Experience in Customer-Service to help us understand what our team's understanding is and ultimately optimize the customer experience at Atlas Insurance. We were very pleased with the professionalism and honest advice given by Centrecom, with regards to identifying the training requirements within the CX Journey. Through Centrecom's support in a number of discussions and their facilitation of focus groups with our employees, we have been able to arrive to an agreed way forward with the best options that reflect our training needs and company culture.
The high level of professionalism shown by Centrecom in the customer service delivery rendered to our entity is highly commendable. Their expertise in the call centre and customer care industries has greatly enhanced our entity’s public image through the excellent service provided to our clients. Looking forward to many more years of business relationship with Centrecom!
What we offer?
Our list of provided services.
Back Office Services.
Companies often fall short of giving their business the attention it needs because their key employees are too busy with administrative tasks. Centrecom has the solution: outsourcing of back-office and administration processes. Many companies, especially small but fast-growing SMEs and start-ups, do not consider Business Process Outsourcing (BPO) with the mistaken belief that it will be too costly and inflexible to meet their needs and budgets. However, Centrecom has addressed this issue by offering a range of BPO solutions that encompass a number of micro-services resulting in a high-quality support service package.Know More
Contact Centre Services.
Our omni-channel contact centre services are readily available to support your customers around the clock, 365 days a year. At Centrecom we believe in taking a customer-centric approach and that is why the customer is at the very heart of our operations. Irrespective of the contact channel, or the reason a customer is contacting you, we will ensure to become the eyes and ears of your customer to provide you with a holistic insight into the customer journey so that you may increase your customer engagement.Know More
Specialised Airline Services.
Centrecom’s beginnings are deeply rooted within the Airline and Aviation industry. With its founders having 70+ years’ experience in the Industry, we have worked with many Airlines and Leaders in the field, providing specific airline-related services. We support Airlines with Multi-Lingual and Omni-Channel Contact Centre Services where we manage flight reservations and ticketing on behalf of our partners with exposure to major booking systems such as SABRE, AMADEUS, GALILEO, etc. Through this service, we are able to handle anything from flight reservations, ancillary services, medical requests, corporate bookings, refund applications, and much more.Know More