Centrecom in Fiji

Centre of Excellence in Fiji.

Our offices in Suva Fiji are strategically located, giving us the ability to have readily available access to educated talented people with customer service in their DNA.

Global Presence

Why Fiji?

The Fiji Islands are located in the hub of the South Pacific and are in similar timezones to Australia and New-Zealand.Fiji offers a competitively priced location and with having access to premium infrastructure and to an educated workforce that is customer driven.

Fiji makes sense as a base for global outsourcing especially with regards to the Australia and New-Zealand markerts mainly because of :

  • Competitive Labor Costs
  • Natural English Speaking workforce
  • Positive Work Culture
  • Near-shoring - 4 hours from Australia and New Zealand
  • Heavy Investment in infrastructure and Technology
  • Favorable Time Zone
  • Overnight Processing
  • Education Level, 96% literacy rate
  • Premium I.T Infrastructure
  • Daily flights to Australia, New-Zealand and the USA.

Global Presence

Security on Premises.

The company, being data driven, has invested heavily to ensure that security of the data, personnel and equipment is given priority.

Centrecom has high-quality CCTV cameras installed inside and outside the premises to ensure that every corner of the premises is covered 24/7. The offices are only accessible through access-controlled doors, with employees only having access to the premises during their allocated shift patterns.

The nature of the business expects Centrecom to work with data that is provided and entrusted to them and various measures are in place to ensure that data is not being used or accessed by unauthorised individuals. All equipment including servers, storage and network infrastructure are located within secure and access controlled server rooms which are only accessible to the ICT team. Further to this, Centrecom has Business Continuity Policies in place to ensure that the data is securely monitored, controlled and backed up.

Centre of Excellence in Malta

Centrecom in Fiji.

Our offices in Suva Fiji are strategically located, giving us the ability to have readily available access to educated talented people with customer service in their DNA. Fiji is well known for their customer service and is a popular tourist destination.

The offices occupy an area close to 1000 square meters, hosts over 150 workstations with modern technologies, and allows us to further enhance our already well-established portfolio of business customers.

Our Testimonials

What our clients say about us.

What we offer?

Our list of provided services.

Back Office Services.

Companies often fall short of giving their business the attention it needs because their key employees are too busy with administrative tasks. Centrecom has the solution: outsourcing of back-office and administration processes. Many companies, especially small but fast-growing SMEs and start-ups, do not consider Business Process Outsourcing (BPO) with the mistaken belief that it will be too costly and inflexible to meet their needs and budgets. However, Centrecom has addressed this issue by offering a range of BPO solutions that encompass a number of micro-services resulting in a high-quality support service package.

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Contact Centre Services.

Our omni-channel contact centre services are readily available to support your customers around the clock, 365 days a year. At Centrecom we believe in taking a customer-centric approach and that is why the customer is at the very heart of our operations. Irrespective of the contact channel, or the reason a customer is contacting you, we will ensure to become the eyes and ears of your customer to provide you with a holistic insight into the customer journey so that you may increase your customer engagement.

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Specialised Airline Services.

Centrecom’s beginnings are deeply rooted within the Airline and Aviation industry. With its founders having 70+ years’ experience in the Industry, we have worked with many Airlines and Leaders in the field, providing specific airline-related services. We support Airlines with Multi-Lingual and Omni-Channel Contact Centre Services where we manage flight reservations and ticketing on behalf of our partners with exposure to major booking systems such as SABRE, AMADEUS, GALILEO, etc. Through this service, we are able to handle anything from flight reservations, ancillary services, medical requests, corporate bookings, refund applications, and much more.

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Some a Few of Our Clients, Partners & Accreditations.

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