Centrecom News.

Find out more about what's happening in our #centrecomlife

Supporting L-Istrina'S 29Th Annual Fundraiser For Mccf Centrecom News

Supporting L-Istrina’s 29th Annual Fundraiser for MCCF

As we wrap up a successful 2024, as Centrecom we are proud to have once again participated in the annual...

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Centrecom Recertified With Ncpe Equality Mark For Another 3 Years Centrecom News

More than just a symbol: NCPE Equality Mark recertified to Centrecom

The NCPE Equality Mark certifies organisations that value gender equality: prioritising all employees' potential, regardless of gender or caring duties.

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Centrecom L-Istrina 2023 Donation Centrecom News

We Support: Centrecom joins L-Istrina's 28th annual edition to raise money for MCCF

Our company's values are not limited to just our employees. To conclude a successful 2023, we participated in the 12-hour...

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Csr - Association For Abandoned Animals Centrecom News

Supporting the Association for Abandoned Animals: A CSR Event That Leaves a Lasting Genuine Impact

In a heartwarming display of corporate social responsibility (CSR), Centrecom recently organized an event dedicated to supporting a local Animal...

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Iso 27001 Certification Blog Image Centrecom News

Ensuring Data Security: ISO 27001 Certification in Centrecom’s books!

Data security is of paramount importance, especially when it comes to customer services. Businesses must take every measure to protect...

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Centrecom Donates - Blog Image Centrecom News

Lending a Helping Hand to Society: Centrecom donates to ALS and the Maltese Ursuline Sisters of St. Angela Merici

One of our core values is to support: be it within the team or outside of our organisation, we strive...

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Customer Experience.

Get an inside look to our view on CX

7 Crucial Skills Every Call Centre Agent Should Excel In Customer Experience

7 Crucial Skills Every Call Centre Agent Should Excel In

Here are seven skills that every call centre agent should master with adequate training, thus ensuring optimal customer experiences.

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The Magic Of Personalisation In Customer Care Customer Experience

The Magic of Personalisation in Customer Care

In today's competitive business environment, providing top-notch customer care is more important than ever. Customers have high expectations, and they...

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Empathy Blog Image - Here To Listen, Here To Help. Customer Experience

3 Best Ways You Can Express Empathy and Understanding While Working in Customer Service!

Working in the customer service industry is an experience like no other – you get to meet and speak to...

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Understanding The Power Of One Customer Experience

Does Your Team Know About the Power of One?

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Woman Talking On Phone - Cx Blog Image Customer Experience

Here’s How You Can Take CX to the Next Level with Great Customer Service!

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Omnichannel: Man On Phone And Woman On Laptop Customer Experience

The omnichannel solution you deserve! Do you prefer to call or chat?

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Employee Retention.

What #centrecomlife is all about

Why A Contact Centre Job Could Be Your Perfect Career Move Employee Retention

Why a Contact Centre Job Could Be Your Perfect Career Move

A contact centre job like Centrecom's offers growth, valuable skills, flexibility, and fulfillment—making it the perfect move for a rewarding...

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5 Powerful Positive &Amp; Negative Ways Work Culture Impacts Employees Employee Retention

5 Powerful Positive & Negative Impacts of Work Culture on Employees

Work culture shapes employee retention; here are 5 powerful positive and negative ways work culture impacts employees.

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Time Management 101: The Lazy Person'S Guide To Getting Stuff Done Employee Retention

Time Management 101: The Lazy Person's Guide to Getting Stuff Done

Discover lazy-friendly time management tips! From lists to breaks, learn how to get stuff done efficiently while embracing your inner...

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4 Powerful Employee Engagement Strategies In Retention Employee Retention

4 Powerful Employee Engagement Strategies in Retention

Employee engagement goes beyond simple job satisfaction, beyond compensation and benefits. A balanced approach to work and fun is recognized...

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Understanding And Managing Burnout In The Call Centre Environment Employee Retention

5 Effective Strategies to Manage Burnout in a Call Centre Environment

One of the most significant challenges faced by call centre employees is burnout. The constant pressure to meet targets, handle...

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Mastering Soft Skills: The Key To Exceptional Customer Service Employee Retention

Mastering Soft Skills: The Key to Exceptional Customer Service

Technology and automation are transforming industries, yet one aspect remains timeless and irreplaceable: exceptional customer service.

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Outsourcing Services.

Understanding and reaping the benefits from BPO

Ai'S 4 Benefits To Revolutionise And Modernise Contact Centres' Success Outsourcing Services

AI’s 4 Benefits To Revolutionise and Modernise Contact Centres’ Success

Artificial intelligence (AI) serves to fulfill various roles within contact centres by performing routine tasks, by assisting agents with their...

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What Does The Chatgpt Think About Ai-Human Collaboration? Outsourcing Services

What Does The Great ChatGPT Think About AI-Human Collaboration?

AI and ChatGPT have been the talk of the town, and with good reason. AI can help companies achieve great...

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Social Media Listening Blog Image - Woman Holding Phone In Hand Outsourcing Services

Social Media Listening: 1 Great Way On How Your Business Can Grow

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Customer Reactivation Blog Image. Female Holding Shopping Bags. Outsourcing Services

Why you REALLY need a Customer Reactivation Strategy

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Three Colleagues Working On Document Management Outsourcing Services

Look No Further! 5 Reasons Why We’re The Document Management System You Need!

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Airline Revenue Accounting Blog Image - Passenger Plane During The Night Outsourcing Services

A Simple Solution for Airline Revenue Accounting: What sets Centrecom apart?

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