Centrecom News.
Find out more about what's happening in our #centrecomlife
Centrecom News
Supporting L-Istrina’s 29th Annual Fundraiser for MCCF
As we wrap up a successful 2024, as Centrecom we are proud to have once again participated in the annual...
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Centrecom News
More than just a symbol: NCPE Equality Mark recertified to Centrecom
The NCPE Equality Mark certifies organisations that value gender equality: prioritising all employees' potential, regardless of gender or caring duties.
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Centrecom News
We Support: Centrecom joins L-Istrina's 28th annual edition to raise money for MCCF
Our company's values are not limited to just our employees. To conclude a successful 2023, we participated in the 12-hour...
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Centrecom News
Supporting the Association for Abandoned Animals: A CSR Event That Leaves a Lasting Genuine Impact
In a heartwarming display of corporate social responsibility (CSR), Centrecom recently organized an event dedicated to supporting a local Animal...
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Centrecom News
Ensuring Data Security: ISO 27001 Certification in Centrecom’s books!
Data security is of paramount importance, especially when it comes to customer services. Businesses must take every measure to protect...
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Centrecom News
Lending a Helping Hand to Society: Centrecom donates to ALS and the Maltese Ursuline Sisters of St. Angela Merici
One of our core values is to support: be it within the team or outside of our organisation, we strive...
MoreCustomer Experience.
Get an inside look to our view on CX
Customer Experience
7 Crucial Skills Every Call Centre Agent Should Excel In
Here are seven skills that every call centre agent should master with adequate training, thus ensuring optimal customer experiences.
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Customer Experience
The Magic of Personalisation in Customer Care
In today's competitive business environment, providing top-notch customer care is more important than ever. Customers have high expectations, and they...
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Customer Experience
3 Best Ways You Can Express Empathy and Understanding While Working in Customer Service!
Working in the customer service industry is an experience like no other – you get to meet and speak to...
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Employee Retention.
What #centrecomlife is all about
Employee Retention
Leading Without Burning Out: Mental Health Strategies for Leaders in Malta
Discover practical strategies for preventing burnout and managing mental health as a leader in Malta, with insights on workplace stress,...
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Employee Retention
Why a Contact Centre Job Could Be Your Perfect Career Move
A contact centre job like Centrecom's offers growth, valuable skills, flexibility, and fulfillment—making it the perfect move for a rewarding...
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Employee Retention
5 Powerful Positive & Negative Impacts of Work Culture on Employees
Work culture shapes employee retention; here are 5 powerful positive and negative ways work culture impacts employees.
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Employee Retention
Time Management 101: The Lazy Person's Guide to Getting Stuff Done
Discover lazy-friendly time management tips! From lists to breaks, learn how to get stuff done efficiently while embracing your inner...
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Employee Retention
4 Powerful Employee Engagement Strategies in Retention
Employee engagement goes beyond simple job satisfaction, beyond compensation and benefits. A balanced approach to work and fun is recognized...
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Employee Retention
5 Effective Strategies to Manage Burnout in a Call Centre Environment
One of the most significant challenges faced by call centre employees is burnout. The constant pressure to meet targets, handle...
MoreOutsourcing Services.
Understanding and reaping the benefits from BPO
Outsourcing Services
10 Game-Changing Omni-Channel Customer Service Trends for 2025
Discover the top 10 omni-channel customer service trends for 2025, from AI-driven support to seamless, multi-channel experiences. Learn how these...
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Outsourcing Services
Mastering Document Management: 4 Must-Have Functions for Success
The evolution of digital technologies has transformed the way documents are created, shared, and stored. While one might assume this...
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Outsourcing Services
Call Centre vs Contact Centre: The Game-Changing Difference for Your Business
For many businesses, the call centre serves as the backbone of customer service, handling both inbound support requests and outbound...
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Outsourcing Services
AI’s 4 Benefits To Revolutionise and Modernise Contact Centres’ Success
Artificial intelligence (AI) serves to fulfill various roles within contact centres by performing routine tasks, by assisting agents with their...
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Outsourcing Services
What Does The Great ChatGPT Think About AI-Human Collaboration?
AI and ChatGPT have been the talk of the town, and with good reason. AI can help companies achieve great...
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