Centrecom News.

Find out more about what's happening in our #centrecomlife

CSR - Association for Abandoned Animals Centrecom News

Supporting the Association for Abandoned Animals: A CSR Event That Leaves a Lasting Genuine Impact

In a heartwarming display of corporate social responsibility (CSR), Centrecom recently organized an event dedicated to supporting a local Animal...

ISO 27001 Certification Blog Image Centrecom News

Ensuring Data Security: ISO 27001 Certification in Centrecom’s books!

Data security is of paramount importance, especially when it comes to customer services. Businesses must take every measure to protect...

Centrecom donates - blog image Centrecom News

Lending a Helping Hand to Society: Centrecom donates to ALS and the Maltese Ursuline Sisters of St. Angela Merici

One of our core values is to support: be it within the team or outside of our organisation, we strive...

PCI DSS Certified Centrecom News

Dedicated to protect: Centrecom is now PCI DSS certification holder!

The PCI Data Security Standard (shortened to PCI DSS) applies to all entities that store, process, and/or transmit cardholder data....

Our team holding a €5,000 donation cheque to L-Istrina. Centrecom News

Joining Malta and Gozo in supporting L-Istrina's 27th annual edition.

Giving back to the community is our way of saying thank you for another successful year at Centrecom so we...

Paperlight Blog Image Centrecom News

It’s 2023! Time to Take the Paper-Light Approach!

It's high time our busy offices take responsibility for the substantial amount of paper used and look at ways to...

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Customer Experience.

Get an inside look to our view on CX

the magic of personalisation in customer care Customer Experience

The Magic of Personalisation in Customer Care

In today's competitive business environment, providing top-notch customer care is more important than ever. Customers have high expectations, and they...

Empathy Blog Image - Here to listen, here to help. Customer Experience

3 Best Ways You Can Express Empathy and Understanding While Working in Customer Service!

Working in the customer service industry is an experience like no other – you get to meet and speak to...

Understanding The Power of One Customer Experience

Does Your Team Know About the Power of One?

Woman talking on phone - CX Blog Image Customer Experience

Here’s How You Can Take CX to the Next Level with Great Customer Service!

Omnichannel: Man on phone and woman on laptop Customer Experience

The omnichannel solution you deserve! Do you prefer to call or chat?

Customer Satisfaction Blog Image - Quote - One golden rule – Remember that at some point you are the customer so put yourself in the customer’s shoes and deliver a service you would want as a customer. Customer Experience

Top 3 Skills to Drive Your Customer Satisfaction

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Employee Retention.

What #centrecomlife is all about

Understanding and Managing Burnout in the Call Centre Environment Employee Retention

5 Effective Strategies to Manage Burnout in a Call Centre Environment

One of the most significant challenges faced by call centre employees is burnout. The constant pressure to meet targets, handle...

Mastering Soft Skills: The Key to Exceptional Customer Service Employee Retention

Mastering Soft Skills: The Key to Exceptional Customer Service

Technology and automation are transforming industries, yet one aspect remains timeless and irreplaceable: exceptional customer service.

Interviewer and candidate reviewing CV - Blog image Employee Retention

What makes us swipe right on your CV? 4 quick tips to perfecting your resumé.

Contact Centre How To Guide Employee Retention

Working at a Contact Centre – A ‘How to’ Guide

Hand popping balloon - Stressed? Employee Retention

Don’t Sweat It: How to help employees deal with stress

Agent smiling working at a call centre Employee Retention

Working at a Contact Centre? Here Are 4 Things on What NOT to Do

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Outsourcing Services.

Understanding and reaping the benefits from BPO

What does the ChatGPT think about AI-Human Collaboration? Outsourcing Services

What Does The Great ChatGPT Think About AI-Human Collaboration?

AI and ChatGPT have been the talk of the town, and with good reason. AI can help companies achieve great...

Social Media Listening Blog Image - Woman holding phone in hand Outsourcing Services

Social Media Listening: 1 Great Way On How Your Business Can Grow

Customer Reactivation Blog Image. Female holding shopping bags. Outsourcing Services

Why you REALLY need a Customer Reactivation Strategy

Three colleagues working on Document Management Outsourcing Services

Look No Further! 5 Reasons Why We’re The Document Management System You Need!

Airline Revenue Accounting Blog Image - Passenger plane during the night Outsourcing Services

A Simple Solution for Airline Revenue Accounting: What sets Centrecom apart?

Multi-Lingual Contact Centre Blog Image Outsourcing Services

We speak your customer’s language, whatever that might be!

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