Centrecom News.
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Centrecom News
More than just a symbol: NCPE Equality Mark recertified to Centrecom
The NCPE Equality Mark certifies organisations that value gender equality: prioritising all employees' potential, regardless of gender or caring duties.
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Centrecom News
We Support: Centrecom joins L-Istrina's 28th annual edition to raise money for MCCF
Our company's values are not limited to just our employees. To conclude a successful 2023, we participated in the 12-hour...
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Centrecom News
Supporting the Association for Abandoned Animals: A CSR Event That Leaves a Lasting Genuine Impact
In a heartwarming display of corporate social responsibility (CSR), Centrecom recently organized an event dedicated to supporting a local Animal...
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Centrecom News
Ensuring Data Security: ISO 27001 Certification in Centrecom’s books!
Data security is of paramount importance, especially when it comes to customer services. Businesses must take every measure to protect...
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Centrecom News
Lending a Helping Hand to Society: Centrecom donates to ALS and the Maltese Ursuline Sisters of St. Angela Merici
One of our core values is to support: be it within the team or outside of our organisation, we strive...
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Centrecom News
Dedicated to protect: Centrecom is now PCI DSS certification holder!
The PCI Data Security Standard (shortened to PCI DSS) applies to all entities that store, process, and/or transmit cardholder data....
MoreCustomer Experience.
Get an inside look to our view on CX
Customer Experience
7 Crucial Skills Every Call Centre Agent Should Excel In
Here are seven skills that every call centre agent should master with adequate training, thus ensuring optimal customer experiences.
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Customer Experience
The Magic of Personalisation in Customer Care
In today's competitive business environment, providing top-notch customer care is more important than ever. Customers have high expectations, and they...
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Customer Experience
3 Best Ways You Can Express Empathy and Understanding While Working in Customer Service!
Working in the customer service industry is an experience like no other – you get to meet and speak to...
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Employee Retention.
What #centrecomlife is all about
Employee Retention
Time Management 101: The Lazy Person's Guide to Getting Stuff Done
Discover lazy-friendly time management tips! From lists to breaks, learn how to get stuff done efficiently while embracing your inner...
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Employee Retention
4 Powerful Employee Engagement Strategies in Retention
Employee engagement goes beyond simple job satisfaction, beyond compensation and benefits. A balanced approach to work and fun is recognized...
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Employee Retention
5 Effective Strategies to Manage Burnout in a Call Centre Environment
One of the most significant challenges faced by call centre employees is burnout. The constant pressure to meet targets, handle...
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Employee Retention
Mastering Soft Skills: The Key to Exceptional Customer Service
Technology and automation are transforming industries, yet one aspect remains timeless and irreplaceable: exceptional customer service.
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Employee Retention
What makes us swipe right on your CV? 4 quick tips to perfecting your resumé.
Embarking on the journey of job hunting often feels like playing a game of chance, where the outcome hinges on...
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Outsourcing Services.
Understanding and reaping the benefits from BPO
Outsourcing Services
AI’s 4 Benefits To Revolutionise and Modernise Contact Centres’ Success
Artificial intelligence (AI) serves to fulfill various roles within contact centres by performing routine tasks, by assisting agents with their...
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Outsourcing Services
What Does The Great ChatGPT Think About AI-Human Collaboration?
AI and ChatGPT have been the talk of the town, and with good reason. AI can help companies achieve great...
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Outsourcing Services
Look No Further! 5 Reasons Why We’re The Document Management System You Need!
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Outsourcing Services