Compliance
Certifications.
We hold industry-recognized certifications that attest to our commitment to quality, compliance, and to excellence in delivering services of the highest standards.
Certifications achieved
Safeguarding sensitive data is our priority.
Achieving ISO 27001 certification for Information Security Management, ISO 9001:2015 for Quality Management Systems, and PCI DSS compliance demonstrates our commitment to excellence and safeguarding sensitive information. These certifications validate the implementation of robust processes, controls, and continuous improvement strategies. They enhance customer confidence, mitigate risks, ensure regulatory compliance, and promote a culture of data protection and operational efficiency. Such achievements are a testament to an organization's dedication to delivering reliable, secure, and high-quality products and services.
With sensitive customer information at stake, we prioritize robust security measures and stringent adherence to data protection regulations. By safeguarding data integrity and privacy, we maintain trust and peace of mind with our clients that their valuable information is fully compliant against potential breaches.
What we offer?
Our Service Portfolio.
Back Office Services.
Companies often fall short of giving their business the attention it needs because their key employees are too busy with administrative tasks. Centrecom has the solution: outsourcing of back-office and administration processes. Many companies, especially small but fast-growing SMEs and start-ups, do not consider Business Process Outsourcing (BPO) with the mistaken belief that it will be too costly and inflexible to meet their needs and budgets. However, Centrecom has addressed this issue by offering a range of BPO solutions that encompass a number of micro-services resulting in a high-quality support service package.
Know More
Contact Centre Services.
Our omni-channel contact centre services are readily available to support your customers around the clock, 365 days a year. At Centrecom we believe in taking a customer-centric approach and that is why the customer is at the very heart of our operations. Irrespective of the contact channel, or the reason a customer is contacting you, we will ensure to become the eyes and ears of your customer to provide you with a holistic insight into the customer journey so that you may increase your customer engagement.
Know More
Specialised Airline Services.
Centrecom’s beginnings are deeply rooted within the Airline and Aviation industry. With its founders having 70+ years’ experience in the Industry, we have worked with many Airlines and Leaders in the field, providing specific airline-related services. We support Airlines with Multi-Lingual and Omni-Channel Contact Centre Services where we manage flight reservations and ticketing on behalf of our partners with exposure to major booking systems such as SABRE, AMADEUS, GALILEO, etc. Through this service, we are able to handle anything from flight reservations, ancillary services, medical requests, corporate bookings, refund applications, and much more.
Know MoreSome of our client partners...
Ready to Talk?