Services we provide

Contact Centre Services

Our omni-channel contact centre services are readily available to support your customers around the clock, 365 days a year. At Centrecom we believe in taking a customer-centric approach and that is why the customer is at the very heart of our operations. Irrespective of the contact channel, or the reason a customer is contacting you, we will ensure to become the eyes and ears of your customer to provide you with a holistic insight into the customer journey so that you may increase your customer engagement.

Omni-Channel Customer Service

Supporting customers through their preferred contact channel.

Crisis and Disruption Management Services

A fully equipped and reliable crisis centre readily available for all emergency situations.

Front Office Customer Service

Available to your customers preferring face-to-face communication.

Reception/Concierge Services

Managing your appointments or reservations has never been easier.

Outbound Services

Strengthening your customer relationship through efficient outbound effort that keeps your customers engaged, and reactivates your dormant ones.

Vast experience in the outsourcing industry operating since 1989. Get in Touch

Why choose us?

Why we are the most desirable service provider?

01

Experienced.

We will ensure your customer is provided an efficient service, just as if she were a phone call away.

02

Convenience.

Our ticket management system allows us to handle any feedback or queries received as direct messages.

03

Friendly Support.

Our Digital Communication Specialists at the back of your chatbot will be continuously monitoring.

Our Testimonials

What our clients say about us.

What we offer?

Our list of provided services.

Back Office Services.

Companies often fall short of giving their business the attention it needs because their key employees are too busy with administrative tasks. Centrecom has the solution: outsourcing of back-office and administration processes. Many companies, especially small but fast-growing SMEs and start-ups, do not consider Business Process Outsourcing (BPO) with the mistaken belief that it will be too costly and inflexible to meet their needs and budgets. However, Centrecom has addressed this issue by offering a range of BPO solutions that encompass a number of micro-services resulting in a high-quality support service package.

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Contact Centre Services.

Our omni-channel contact centre services are readily available to support your customers around the clock, 365 days a year. At Centrecom we believe in taking a customer-centric approach and that is why the customer is at the very heart of our operations. Irrespective of the contact channel, or the reason a customer is contacting you, we will ensure to become the eyes and ears of your customer to provide you with a holistic insight into the customer journey so that you may increase your customer engagement.

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Specialised Airline Services.

Centrecom’s beginnings are deeply rooted within the Airline and Aviation industry. With its founders having 70+ years’ experience in the Industry, we have worked with many Airlines and Leaders in the field, providing specific airline-related services. We support Airlines with Multi-Lingual and Omni-Channel Contact Centre Services where we manage flight reservations and ticketing on behalf of our partners with exposure to major booking systems such as SABRE, AMADEUS, GALILEO, etc. Through this service, we are able to handle anything from flight reservations, ancillary services, medical requests, corporate bookings, refund applications, and much more.

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Some a Few of Our Clients, Partners & Accreditations.

Vodafone
Transport Malta TM
Srilankan
SKS malta
Serenata flowers
servizz.gov
Samoa Airlines
Rex Airlines
Qantas
v
opm
Oodie
Oesteopathy Malta
OzeIT
MfH
NSO
Netent
MITA
Luxair
Lotter
Malta Direkt
Malta Enterprise
Malta Statistics Authority
Mater Dei
MfH
MFIN
Lido Group
Jobsplus
Interparcel
HRS
Housing Authority
Hawaiian
Gumtree
Gulf Air
First Aid Pro
Fiji airways
Ducky Luck
Delta Summit
Etihad
esprimi
esports
epic
Emirates
electrofix
edu
DSS
Deepomatic
Czech Airlines
Covid
Citilink
Choice Holidays
CFR
Cathay
Business First
Brussels Airlines
Brown's Pharmacy
British Airways
Breakaway Travel
BOV
Bhutan Airlines
Baboo Airlines
ARMS
APG
Alitalia
Air Tahiti
Air Serbia
Air Malta
Air Berlin
Air Baltic
Afriqiyah
Aegean