Who we are?
Why Choose Centrecom?
Centrecom brings together a professional team of personnel that have one sole objective: to deliver service excellence to our client partners and their customers.
A key factor that makes our Centres of Excellence a success is our solid infrastructure, and this includes our investments in innovative solutions, our technology, our skilled workforce, as well as our strong quality assurance regime.
We have a skilled and professional team.
We seek to recruit the best candidates to join our team of skilled and professional employees who are committed to deliver service excellence to all our client partners.
Innovation is key..
We have developed a strategic roadmap that aligns the IT strategy and investments to business priorities, ensuring that we have an infrastructure based on the latest and most innovative technology in communications, customer relationship management and business intelligence.
Committed to providing a Quality added-value service.
Centrecom conducts regular quality assurance exercises to ensure that an excellent level of service is delivered across the board.
What we offer?
Our Service Portfolio.
Back Office Services.
Companies often fall short of giving their business the attention it needs because their key employees are too busy with administrative tasks. Centrecom has the solution: outsourcing of back-office and administration processes. Many companies, especially small but fast-growing SMEs and start-ups, do not consider Business Process Outsourcing (BPO) with the mistaken belief that it will be too costly and inflexible to meet their needs and budgets. However, Centrecom has addressed this issue by offering a range of BPO solutions that encompass a number of micro-services resulting in a high-quality support service package.Know More
Contact Centre Services.
Our omni-channel contact centre services are readily available to support your customers around the clock, 365 days a year. At Centrecom we believe in taking a customer-centric approach and that is why the customer is at the very heart of our operations. Irrespective of the contact channel, or the reason a customer is contacting you, we will ensure to become the eyes and ears of your customer to provide you with a holistic insight into the customer journey so that you may increase your customer engagement.Know More
Specialised Airline Services.
Centrecom’s beginnings are deeply rooted within the Airline and Aviation industry. With its founders having 70+ years’ experience in the Industry, we have worked with many Airlines and Leaders in the field, providing specific airline-related services. We support Airlines with Multi-Lingual and Omni-Channel Contact Centre Services where we manage flight reservations and ticketing on behalf of our partners with exposure to major booking systems such as SABRE, AMADEUS, GALILEO, etc. Through this service, we are able to handle anything from flight reservations, ancillary services, medical requests, corporate bookings, refund applications, and much more.Know More