The heart of the Mediterranean

Centre of Excellence in Malta.

Our offices in Mosta, Malta are strategically located, giving us the flexibility to provide 24/7 services in a variety of European languages.

Global Presence

Why Malta?

The Maltese Islands are located at the centre of the Mediterranean at the cross roads between Europe, North, Africa and the Middle East. A member of the European Union, the Eurozone and also forming part of the Schengen Area, Malta offers a competitively priced location with all the advantages of an EU state including business, law and accounting practices in adherence with EU regulations and standards.

Malta makes sense as a base for international operations and for outsourcing. These include:

  • Geographical Position.
  • Malta is international in outlook and attracts numerous nationalities to its shores allowing access to over 15 different languages.
  • Malta has excellent flight connections and lies just 2-3 hours flying time from most major European cities.
  • Sophisticated ICT infrastructure well connected to the international backbone.
  • Malta has friendly relationships with both the northern and southern rims of the Mediterranean.
  • Malta is on Central European Time, helping businesses run smoothly.

300days with sun

More complex set-ups in the various industries.

15languages

The most commonly requested packages.

Global Presence

Centrecom in Malta.

Our offices in Mosta, Malta are strategically located, giving us the flexibility to provide 24/7 services in a variety of European languages. The offices occupy an area of over 3000 square meters over two floors, host over 450 workstations with modern technologies, and allow us to further enhance our already well-established portfolio of business customers.

The Centre of Excellence, occupying an area of over 3000 square metres, is spread over two open plan floor spaces in a facility providing complete technical, electrical and physical security, which is paramount in protecting our clients' confidential data.

The office space has 450 fully equipped workstations, conference facilities and fully equipped training rooms. The way the premises were built, allow Centrecom the possibility to easily partion the open space area to segregate the floor space according to the different clients/projects. Furthermore, the set up allows for further expansion in this location and is therefore prepared for short-term expansion and growth.

Centre of Excellence in Malta

Security on Premises.

The company, being data driven, has invested heavily to ensure that security of the data, personnel and equipment is given priority.

Centrecom has high-quality CCTV cameras installed inside and outside the premises to ensure that every corner of the premises is covered 24/7. The offices are only accessible through access-controlled doors and gates, with employees only having access to the premises during their allocated shift patterns.

The nature of the business expects Centrecom to work with data that is provided and entrusted to them and various measures are in place to ensure that data is not being used or accessed by unauthorised individuals. All equipment including servers, storage and network infrastructure are located within secure and access controlled server rooms which are only accessible to the ICT team. Further to this, Centrecom has Business Continuity Policies in place to ensure that the data is securely monitored, controlled and backed up.

Our Testimonials

What our clients say about us.

What we offer?

Our list of provided services.

Back Office Services.

Companies often fall short of giving their business the attention it needs because their key employees are too busy with administrative tasks. Centrecom has the solution: outsourcing of back-office and administration processes. Many companies, especially small but fast-growing SMEs and start-ups, do not consider Business Process Outsourcing (BPO) with the mistaken belief that it will be too costly and inflexible to meet their needs and budgets. However, Centrecom has addressed this issue by offering a range of BPO solutions that encompass a number of micro-services resulting in a high-quality support service package.

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Contact Centre Services.

Our omni-channel contact centre services are readily available to support your customers around the clock, 365 days a year. At Centrecom we believe in taking a customer-centric approach and that is why the customer is at the very heart of our operations. Irrespective of the contact channel, or the reason a customer is contacting you, we will ensure to become the eyes and ears of your customer to provide you with a holistic insight into the customer journey so that you may increase your customer engagement.

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Specialised Airline Services.

Centrecom’s beginnings are deeply rooted within the Airline and Aviation industry. With its founders having 70+ years’ experience in the Industry, we have worked with many Airlines and Leaders in the field, providing specific airline-related services. We support Airlines with Multi-Lingual and Omni-Channel Contact Centre Services where we manage flight reservations and ticketing on behalf of our partners with exposure to major booking systems such as SABRE, AMADEUS, GALILEO, etc. Through this service, we are able to handle anything from flight reservations, ancillary services, medical requests, corporate bookings, refund applications, and much more.

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Some a Few of Our Clients, Partners & Accreditations.

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