Document Management Services

Hard copy documents? No more! Digitalise today.

Does your organisation have high volumes of transactions backed up with piles and piles of paper documents? Are you struggling to manage your hard copy documents? Have you reached the limit with your storage? Time to stop worrying! Centrecom has got the solution to all your company's problems.

Our Document Management Services include receipt of hard copy documents, document validation, and processing of files, indexing, coding, and scanning services that will allow you easy access and retrieval of your documents.

The services are gaining popularity in the document management business as many real estate agencies, legal and accountancy firms, government entities and authorities, and many other organisations face difficulties to manage their documents in-house. With Centrecom’s track record in delivering a high-quality service across its portfolio, we use our experience to take a unique approach to Document Management that differentiates us from other providers.

The service efficiency and quality will mirror the service of excellence that Centrecom is renowned to provide, assisting public and private organisations with effective document management services that will process large volumes of data in the shortest time possible whilst guaranteeing a high-quality service.

Forget about the hard copies - we're all about digitalising your paperwork so you don't have to worry about finding or storing your hard copies any longer.

We have invested in some of the latest innovative equipment and technologies based on artificial intelligence and efficient business process automation to provide a full range of flexible and customized Document and Records Management services. These include but are not limited to:

Document Scanning and Indexing, incl. Optical Character Recognition (OCR) of scanned documents, with full-text search.

Automatic analysis, classification (with data clustering and extraction) and processing, utilising latest AI and machine learning technologies.

Ancillary Services that include printing, folding, insertion and other mail-house services.

Electronic Archiving.

Online Access.

Workflow Automation.

Email Capture.

Physical Archiving.

Environment Friendly Disposal.

Secure Hardcopy Document Destruction (DIN P-1 to DIN P-6).

Our Testimonials

What our clients say about us.

We worked with Centrecom's Customer Service team for about a year as we re-launched our new sports product onto an updated backend platform. While the team did not have much previous experience in the wagering/esports field, they took their training with the utmost professionalism and truly absorbed all content. Our internal team is based all over the globe and naturally must be flexible with time zones. The team within Centrecom gracefully worked around scheduling and was always on time for scheduled or ad hoc meetings. I would highly recommend the CS services.

Victoria Bardsley eSports Technologies, USA

Centrecom is handling for us all B2C calls and emails in French and in English. From the beginning of the contract negotiation until now, my experience working with Centrecom is positive and enjoyable. Their ‘Can-do-attitude’ combined with their positive mindset and customer focus are some of their key strength. Their time-to-market is outstanding - only 6 weeks after we have signed the contract, Centrecom has hired bi-lingual staff and was fully operational. We did tests with longer opening hours, including w-ends, and nothing was a problem for Centrecom to make it happen. Furthermore, I experience them as reliable, honest and very open for feedback. I am satisfied with this choice we have made, and I can recommend Centrecom for any call center activities.

Daniel Eggenberger Air Tahiti Nui (General Manager), France

We find our Centrecom Fiji IT support team to be very professional, efficient, patient, and adaptable to our clients having various levels of technical experience, with a soft neutral English accent and naturally friendly demeanor. For 3 years, Centrecom Fiji has been successfully handling the full range of our remote IT Tier 1 and Tier 2. We highly recommend Centrecom Fiji for their Tier 1 and 2 IT support capabilities, In particular for NBN and other ISP technical support and fault resolution.

Stephen Rice OzeIT Group Pty Ltd (CEO), Fiji

Centrecom's expertise in the Airline Industry has been paramount to our organisation, and they are always ready to share their knowledge and give their recommendations whenever we consult them for support. Not only is their responsiveness and support efficient and effective, but they offer high quality services. We will always recommend Centrecom for their professionalism and aptitude in the BPO sector. We are very happy to call them our partners.

Sandrine de Saint Sauveur APG Airlines (President & CEO), France

We used Centrecom's Experience in Customer Service to help us understand what our team's understanding is and ultimately optimize the customer experience at Atlas Insurance. We were very pleased with the professionalism and honest advice given by Centrecom, with regards to identifying the training requirements.

Davinia Pirotta Customer Experience Officer, Atlas Insurance

Centrecom in Fiji is an integral part of our Customer Service team for the Oodie providing support across Australia, the UK, and the EU across a 24/7 period. Their passion for customer care is abundantly clear and is reflected by their consistently high performance, commitment to their roles, and understanding of our company. Customer satisfaction is essential to the success of our business and a tracked KPI, it can be seen in our thousands of satisfied customer reviews that Centrecom has our customers' front of mind at all times. I highly recommend the Centrecom Fiji team for Customer Service in the e-commerce space.

Charlotte McClay The Oodie, Fiji

Not only have we been able to save on costs, but the increase in sales conversions and revenues has exceeded all expectations.

Tony Wilson Breakaway Travel Club (CEO), Australia

Centrecom does an excellent job of managing our Department of Social Security calls. The team ensures all information is logged directly into our system and they proactively manage calls ensuring escalations are actioned when needed and our client is kept informed. The Call Centre have done an excellent job tailoring their system to our requirements and are very easy to work with. We have established a partnership based on trust and understanding. Any concerns are dealt with immediately.

Clifford Schembri Ministry for the Family, Children's Rights and Social Solidarity, Malta

Right from the start, Centrecom came in with a set of fresh ideas that allowed us to re-look at the processes we were adopting for Revenue Accounting, and reviewed the same Revenue Accounting Processes to deliver more efficient, effective and where possible, more automated results; thus eliminating any unproductive time, any duplicate processes, and any element for human error. All of this whilst still maintaining an excellent level of quality in their service delivery. It has been a pleasure working with Centrecom and the staff, and I can only rave over the high standards. We are highly satisfied to call them our partners, and we look forward to continuing working with Centrecom in the upcoming years. I wish the company and the team a continued success in their upcoming projects and endeavors.

Omar Bonello Air Malta, Chief Financial Officer

The high level of professionalism shown by Centrecom in the customer service delivery rendered to our entity is highly commendable. Their expertise in the call centre and customer care industries has greatly enhanced our entity’s public image through the excellent service provided to our clients. Looking forward to many more years of business relationship with Centrecom!

George Borg Inland Revenue Office of the Commissioner for Revenue, Malta

Why choose us?

Why we are the most desirable service provider?

Experienced.

We will ensure your customer is provided an efficient service, just as if she were a phone call away.

Convenience.

Our ticket management system allows us to handle any feedback or queries received as direct messages.

Friendly Support.

Our Digital Communication Specialists at the back of your chatbot will be continuously monitoring.

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What we offer?

Our list of provided services.

Back Office Services.

Companies often fall short of giving their business the attention it needs because their key employees are too busy with administrative tasks. Centrecom has the solution: outsourcing of back-office and administration processes. Many companies, especially small but fast-growing SMEs and start-ups, do not consider Business Process Outsourcing (BPO) with the mistaken belief that it will be too costly and inflexible to meet their needs and budgets. However, Centrecom has addressed this issue by offering a range of BPO solutions that encompass a number of micro-services resulting in a high-quality support service package.

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Contact Centre Services.

Our omni-channel contact centre services are readily available to support your customers around the clock, 365 days a year. At Centrecom we believe in taking a customer-centric approach and that is why the customer is at the very heart of our operations. Irrespective of the contact channel, or the reason a customer is contacting you, we will ensure to become the eyes and ears of your customer to provide you with a holistic insight into the customer journey so that you may increase your customer engagement.

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Specialised Airline Services.

Centrecom’s beginnings are deeply rooted within the Airline and Aviation industry. With its founders having 70+ years’ experience in the Industry, we have worked with many Airlines and Leaders in the field, providing specific airline-related services. We support Airlines with Multi-Lingual and Omni-Channel Contact Centre Services where we manage flight reservations and ticketing on behalf of our partners with exposure to major booking systems such as SABRE, AMADEUS, GALILEO, etc. Through this service, we are able to handle anything from flight reservations, ancillary services, medical requests, corporate bookings, refund applications, and much more.

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