Outbound Services

Reaching out to your customers via outbound services.

At Centrecom we understand that outbound calling has two major benefits for any organisation: engaging new customers and strengthening customer relationships.  Our outbound call services are customised to your business needs, so whether you are looking to gauge the market, acquire new customers, reactivate any customer contacts, or just want to develop stronger customer relationships, we have fully-integrated solutions for you.

Our outbound services nowadays cover all your digital channels and can be offered across all your platforms in any of the languages we cater to, allowing you all the benefits of an international contact centre at a fraction of the cost. We will work with you to set the parameters, maintain time schedules and ensure that the project is executed in time and to your complete satisfaction.

Whether you need help to launch your product in a new market or acquire/reactivate customers, we will find the right solution to help you understand the market, help your business increase sales and productivity, increase customer satisfaction and engagement, and reduce infrastructure costs.

Our services comprise:


Telemarketing Sales Campaigns.


Seminar Registration.


Consumer Surveys.


Quantitative and Qualitative Studies.


Direct Mail Follow-Up.


Trade Show Follow-Up.


Market Research.


Up-Selling / Cross-Selling.


B2B or B2C Product/Service Selling.

Our Testimonials

What our clients say about us.

Why choose us?

Why we are the most desirable service provider?



We will ensure your customer is provided an efficient service, just as if she were a phone call away.



Our ticket management system allows us to handle any feedback or queries received as direct messages.


Friendly Support.

Our Digital Communication Specialists at the back of your chatbot will be continuously monitoring.

What we offer?

Our list of provided services.

Back Office Services.

Companies often fall short of giving their business the attention it needs because their key employees are too busy with administrative tasks. Centrecom has the solution: outsourcing of back-office and administration processes. Many companies, especially small but fast-growing SMEs and start-ups, do not consider Business Process Outsourcing (BPO) with the mistaken belief that it will be too costly and inflexible to meet their needs and budgets. However, Centrecom has addressed this issue by offering a range of BPO solutions that encompass a number of micro-services resulting in a high-quality support service package.

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Contact Centre Services.

Our omni-channel contact centre services are readily available to support your customers around the clock, 365 days a year. At Centrecom we believe in taking a customer-centric approach and that is why the customer is at the very heart of our operations. Irrespective of the contact channel, or the reason a customer is contacting you, we will ensure to become the eyes and ears of your customer to provide you with a holistic insight into the customer journey so that you may increase your customer engagement.

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Specialised Airline Services.

Centrecom’s beginnings are deeply rooted within the Airline and Aviation industry. With its founders having 70+ years’ experience in the Industry, we have worked with many Airlines and Leaders in the field, providing specific airline-related services. We support Airlines with Multi-Lingual and Omni-Channel Contact Centre Services where we manage flight reservations and ticketing on behalf of our partners with exposure to major booking systems such as SABRE, AMADEUS, GALILEO, etc. Through this service, we are able to handle anything from flight reservations, ancillary services, medical requests, corporate bookings, refund applications, and much more.

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Some a Few of Our Clients, Partners & Accreditations.

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