GSA Service and Airport Office Management

Supporting our airline clients at points of sale globally.

Our sister company, Aviation Online, offers General Sales Agency (GSA) Services as well as Airport Sales and Ticketing Office Management Services, that enable us to have our airline partners covered at different points of sale around the world.

General Sales Agency (GSA) Services.

We have become the customer interface for various legacy world-renowned airlines, offering sales, marketing, ticketing, and travel advisory services for both local and overseas markets. As a leading General Sales Agency, with almost 70 years of experience in the industry, the company represents some of the most prominent international airlines with the aim of strengthening each of our partners’ presence in the various markets by selling their flights and promoting their routes, services, and products. Our offices, strategically located around the world to access global markets (Malta, Australia, New Zealand, the UK, the USA, Libya, and Morocco), offer a turnkey solution through a dynamic and experienced team and through its expertise and knowledge of the industry and of the surrounding market.

Our go-to-market approach is the most effective method to reach out to the travel market and that is why our team travels weekly around the different areas of representation holding meetings and attending trade conferences to maintain a presence on the ground. We leverage our market knowledge and in-depth knowledge of the different travel markets to build a specialised and focused approach based on the different markets. This in turn allows us to build a strategic sales and marketing plan that will both promote the airline and generate additional business and revenue. Our aim is to also support the airline by giving the necessary help with selling and ticketing packages, as well as sharing best practices with the travel trade around the areas of representation. In this respect, we create the most effective allegiances by strategically identifying the tour operators and travel agents with the best potential as Preferred Sales Agents throughout the territories, and building lasting relationships that will benefit all parties. Our extensive list of contacts and our reputation over the past 30 years are testament to the strong relations and trust we have built with this industry and we believe this is an asset to any airline clients we onboard.

Airport Sales and Ticketing Office Management.

Aviation Online also proudly represents airline clients by managing their Sales and Ticketing Office at the airport terminals.

Our professional team of Travel and Customer Service Advisors become the airline's front liners, greeting and assisting any walk-in customers enquiring after flight reservations, changes and other enquiries related to the airline's products and services. Should disruptions occur to the flight schedule, or customers require to make any changes to their reservations, our team is fully-equipped and knowledgable to handle any re-booking or re-issuance of flight tickets as required, whether the request is voluntary (as requested by customers) or involuntarily (effected by flight irregularities). Our Airport supervisor will monitor the everyday activity to ensure that the Airport Office is well-managed and maintained according to the airline’s brand guidelines, supporting the advisors with any ad-hoc queries to solve issues in a timely manner.

Our Testimonials

What our clients say about us.

We worked with Centrecom's Customer Service team for about a year as we re-launched our new sports product onto an updated backend platform. While the team did not have much previous experience in the wagering/esports field, they took their training with the utmost professionalism and truly absorbed all content. Our internal team is based all over the globe and naturally must be flexible with time zones. The team within Centrecom gracefully worked around scheduling and was always on time for scheduled or ad hoc meetings. I would highly recommend the CS services.

Victoria Bardsley eSports Technologies, USA

Centrecom is handling for us all B2C calls and emails in French and in English. From the beginning of the contract negotiation until now, my experience working with Centrecom is positive and enjoyable. Their ‘Can-do-attitude’ combined with their positive mindset and customer focus are some of their key strength. Their time-to-market is outstanding - only 6 weeks after we have signed the contract, Centrecom has hired bi-lingual staff and was fully operational. We did tests with longer opening hours, including w-ends, and nothing was a problem for Centrecom to make it happen. Furthermore, I experience them as reliable, honest and very open for feedback. I am satisfied with this choice we have made, and I can recommend Centrecom for any call center activities.

Daniel Eggenberger Air Tahiti Nui (General Manager), France

We find our Centrecom Fiji IT support team to be very professional, efficient, patient, and adaptable to our clients having various levels of technical experience, with a soft neutral English accent and naturally friendly demeanor. For 3 years, Centrecom Fiji has been successfully handling the full range of our remote IT Tier 1 and Tier 2. We highly recommend Centrecom Fiji for their Tier 1 and 2 IT support capabilities, In particular for NBN and other ISP technical support and fault resolution.

Stephen Rice OzeIT Group Pty Ltd (CEO), Fiji

Centrecom's expertise in the Airline Industry has been paramount to our organisation, and they are always ready to share their knowledge and give their recommendations whenever we consult them for support. Not only is their responsiveness and support efficient and effective, but they offer high quality services. We will always recommend Centrecom for their professionalism and aptitude in the BPO sector. We are very happy to call them our partners.

Sandrine de Saint Sauveur APG Airlines (President & CEO), France

We used Centrecom's Experience in Customer Service to help us understand what our team's understanding is and ultimately optimize the customer experience at Atlas Insurance. We were very pleased with the professionalism and honest advice given by Centrecom, with regards to identifying the training requirements.

Davinia Pirotta Customer Experience Officer, Atlas Insurance

Centrecom in Fiji is an integral part of our Customer Service team for the Oodie providing support across Australia, the UK, and the EU across a 24/7 period. Their passion for customer care is abundantly clear and is reflected by their consistently high performance, commitment to their roles, and understanding of our company. Customer satisfaction is essential to the success of our business and a tracked KPI, it can be seen in our thousands of satisfied customer reviews that Centrecom has our customers' front of mind at all times. I highly recommend the Centrecom Fiji team for Customer Service in the e-commerce space.

Charlotte McClay The Oodie, Fiji

Not only have we been able to save on costs, but the increase in sales conversions and revenues has exceeded all expectations.

Tony Wilson Breakaway Travel Club (CEO), Australia

Centrecom does an excellent job of managing our Department of Social Security calls. The team ensures all information is logged directly into our system and they proactively manage calls ensuring escalations are actioned when needed and our client is kept informed. The Call Centre have done an excellent job tailoring their system to our requirements and are very easy to work with. We have established a partnership based on trust and understanding. Any concerns are dealt with immediately.

Clifford Schembri Ministry for the Family, Children's Rights and Social Solidarity, Malta

Right from the start, Centrecom came in with a set of fresh ideas that allowed us to re-look at the processes we were adopting for Revenue Accounting, and reviewed the same Revenue Accounting Processes to deliver more efficient, effective and where possible, more automated results; thus eliminating any unproductive time, any duplicate processes, and any element for human error. All of this whilst still maintaining an excellent level of quality in their service delivery. It has been a pleasure working with Centrecom and the staff, and I can only rave over the high standards. We are highly satisfied to call them our partners, and we look forward to continuing working with Centrecom in the upcoming years. I wish the company and the team a continued success in their upcoming projects and endeavors.

Omar Bonello Air Malta, Chief Financial Officer

The high level of professionalism shown by Centrecom in the customer service delivery rendered to our entity is highly commendable. Their expertise in the call centre and customer care industries has greatly enhanced our entity’s public image through the excellent service provided to our clients. Looking forward to many more years of business relationship with Centrecom!

George Borg Inland Revenue Office of the Commissioner for Revenue, Malta

Why choose us?

Why we are the most desirable service provider?

Experienced.

We will ensure your customer is provided an efficient service, just as if she were a phone call away.

Convenience.

Our ticket management system allows us to handle any feedback or queries received as direct messages.

Friendly Support.

Our Digital Communication Specialists at the back of your chatbot will be continuously monitoring.

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What we offer?

Our list of provided services.

Back Office Services.

Companies often fall short of giving their business the attention it needs because their key employees are too busy with administrative tasks. Centrecom has the solution: outsourcing of back-office and administration processes. Many companies, especially small but fast-growing SMEs and start-ups, do not consider Business Process Outsourcing (BPO) with the mistaken belief that it will be too costly and inflexible to meet their needs and budgets. However, Centrecom has addressed this issue by offering a range of BPO solutions that encompass a number of micro-services resulting in a high-quality support service package.

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Contact Centre Services.

Our omni-channel contact centre services are readily available to support your customers around the clock, 365 days a year. At Centrecom we believe in taking a customer-centric approach and that is why the customer is at the very heart of our operations. Irrespective of the contact channel, or the reason a customer is contacting you, we will ensure to become the eyes and ears of your customer to provide you with a holistic insight into the customer journey so that you may increase your customer engagement.

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Specialised Airline Services.

Centrecom’s beginnings are deeply rooted within the Airline and Aviation industry. With its founders having 70+ years’ experience in the Industry, we have worked with many Airlines and Leaders in the field, providing specific airline-related services. We support Airlines with Multi-Lingual and Omni-Channel Contact Centre Services where we manage flight reservations and ticketing on behalf of our partners with exposure to major booking systems such as SABRE, AMADEUS, GALILEO, etc. Through this service, we are able to handle anything from flight reservations, ancillary services, medical requests, corporate bookings, refund applications, and much more.

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