Reception and Concierge Services

From information to appointment or reservation bookings.

Our reception services cater for those clients looking for a contact centre to manage their generic enquiries and concierge services.  These services allow us to handle those repetitive first-line enquiries and go as far as scheduling appointments/meetings on your behalf either on your system or else even through our own scheduler.  These services are often used by hotels, clinics, restaurants as well as lawyers and notaries who need someone always available to handle their reservations or appointment bookings. 

Moreover, if your business requires you to have hotlines and freephone services available for a short period of time, to support any specific marketing campaigns or mail-shots you may be sending out, our reception services are the best solution for you.  We not only ensure that your customers are provided with a dedicated channel for their queries in relation to that mail shot/marketing campaign, but you do not have to worry about getting your other customer contact channels clogged up due to a temporary surge in calls that you might be experiencing.

The ultimate aim of our reception/concierge services is to provide you that quality added value that will step up your service delivery while reducing stress levels of your more technical and skilled operators.

Our Testimonials

What our clients say about us.

Why choose us?

Why we are the most desirable service provider?



We will ensure your customer is provided an efficient service, just as if she were a phone call away.



Our ticket management system allows us to handle any feedback or queries received as direct messages.


Friendly Support.

Our Digital Communication Specialists at the back of your chatbot will be continuously monitoring.

What we offer?

Our list of provided services.

Back Office Services.

Companies often fall short of giving their business the attention it needs because their key employees are too busy with administrative tasks. Centrecom has the solution: outsourcing of back-office and administration processes. Many companies, especially small but fast-growing SMEs and start-ups, do not consider Business Process Outsourcing (BPO) with the mistaken belief that it will be too costly and inflexible to meet their needs and budgets. However, Centrecom has addressed this issue by offering a range of BPO solutions that encompass a number of micro-services resulting in a high-quality support service package.

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Contact Centre Services.

Our omni-channel contact centre services are readily available to support your customers around the clock, 365 days a year. At Centrecom we believe in taking a customer-centric approach and that is why the customer is at the very heart of our operations. Irrespective of the contact channel, or the reason a customer is contacting you, we will ensure to become the eyes and ears of your customer to provide you with a holistic insight into the customer journey so that you may increase your customer engagement.

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Specialised Airline Services.

Centrecom’s beginnings are deeply rooted within the Airline and Aviation industry. With its founders having 70+ years’ experience in the Industry, we have worked with many Airlines and Leaders in the field, providing specific airline-related services. We support Airlines with Multi-Lingual and Omni-Channel Contact Centre Services where we manage flight reservations and ticketing on behalf of our partners with exposure to major booking systems such as SABRE, AMADEUS, GALILEO, etc. Through this service, we are able to handle anything from flight reservations, ancillary services, medical requests, corporate bookings, refund applications, and much more.

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Some a Few of Our Clients, Partners & Accreditations.

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