Front Office Customer Service

Available to your customers preferring face-to-face communication.

We understand that your customers or the nature of your business may require you to have Customer Service Representatives assisting customers walking in to your offices.  Although with the introduction of online channels such as emails, chat and social media, customers are moving away from the more traditional front office channel, you may still have customers that prefer face-to-face interaction.

Therefore if you require personnel to man your front desk, but you do not have the energy and time to worry about recruitment and training, we can do that for you. We will ensure to not only get the right people on board that will represent your brand and deliver a good impression to your walk-in customers, but we will take on managing the onboarding, training and day-to-day management of the front-office personnel, ensuring replacement in the case of sickness, and vacation leave so that it is always business as usual for you.

Our Front-Office Customer Service Representatives are given specialised training focused on rapport-building, listening skills as well as verbal and non-verbal communication cues that are fundamental in any customer-facing interaction.

Our Testimonials

What our clients say about us.

Why choose us?

Why we are the most desirable service provider?



We will ensure your customer is provided an efficient service, just as if she were a phone call away.



Our ticket management system allows us to handle any feedback or queries received as direct messages.


Friendly Support.

Our Digital Communication Specialists at the back of your chatbot will be continuously monitoring.

What we offer?

Our list of provided services.

Back Office Services.

Companies often fall short of giving their business the attention it needs because their key employees are too busy with administrative tasks. Centrecom has the solution: outsourcing of back-office and administration processes. Many companies, especially small but fast-growing SMEs and start-ups, do not consider Business Process Outsourcing (BPO) with the mistaken belief that it will be too costly and inflexible to meet their needs and budgets. However, Centrecom has addressed this issue by offering a range of BPO solutions that encompass a number of micro-services resulting in a high-quality support service package.

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Contact Centre Services.

Our omni-channel contact centre services are readily available to support your customers around the clock, 365 days a year. At Centrecom we believe in taking a customer-centric approach and that is why the customer is at the very heart of our operations. Irrespective of the contact channel, or the reason a customer is contacting you, we will ensure to become the eyes and ears of your customer to provide you with a holistic insight into the customer journey so that you may increase your customer engagement.

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Specialised Airline Services.

Centrecom’s beginnings are deeply rooted within the Airline and Aviation industry. With its founders having 70+ years’ experience in the Industry, we have worked with many Airlines and Leaders in the field, providing specific airline-related services. We support Airlines with Multi-Lingual and Omni-Channel Contact Centre Services where we manage flight reservations and ticketing on behalf of our partners with exposure to major booking systems such as SABRE, AMADEUS, GALILEO, etc. Through this service, we are able to handle anything from flight reservations, ancillary services, medical requests, corporate bookings, refund applications, and much more.

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Some a Few of Our Clients, Partners & Accreditations.

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