Centrecom’s CX Services in Travel, Transportation, and Hospitality: A NelsonHall Assessment

NelsonHall’s CX Services in Travel profile on Centrecom is a comprehensive assessment of Centrecom’s offerings and capabilities, designed for: • Sourcing managers monitoring the capabilities of existing suppliers of CX Services and identifying vendor suitability for sector-specific CX Services RFPs • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers • Financial analysts and investors specializing in the CX Services sector.

The report provides a comprehensive and objective analysis of Centrecom’s sector CX Services offerings, capabilities, and market and financial strengths, including: • Identification of the company’s strategy, emphasis, and new developments • Analysis of the company’s strengths, challenges, and outlook • Revenue estimates • Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts • Analysis of the company’s offerings and key service components • Analysis of the company’s delivery organization, including the location of delivery centers.

Centrecom positions itself as a specialized travel BPO with decades of experience supporting global airlines, travel companies, and car rental providers. Through its specialization, it offers industry knowledge on traveler needs, operational processes, and regulatory requirements. Outsourcing clients looking for a CX services vendor with a strong airline sector presence across markets, and a strong GSA practice with B2B sales, business development, and marketing for airlines, should consider this profile on Centrecom.

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