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Outsourcing Services
We speak your customer’s language, whatever that might be!
Published
March 1, 2022
TAG’s
Multi-lingual, Multi-lingual customer service
Due to the advancement in technology, people are now closer to your business no matter where they are in the world. The ever-increasing innovations have undoubtedly made the world more interconnected, making any and every corner of the globe accessible to everybody.
What languages do the Maltese speak?
Due to its location in the centre of the Mediterranean Sea, Malta has been subjected to the merging of several cultures, resulting in a Maltese culture that incorporates Roman, Phoenician, and Arab customs and norms. In fact, our language is a fusion of three, resulting in a unique language spoken solely on this tiny rock!
Malta's Capital City - Valletta.
However, Maltese is not the only language spoken by our people. English is Malta’s official second language, spoken fluently by the majority of the population. Moreover, being a part of Europe has further influenced the kind of languages taught and spoken at school. Children have the opportunity to learn French, Italian, German, Spanish and so many more languages during their early education, resulting in our children being bi-lingual or tri-lingual. Further to that, Malta gets many foreign nationals coming to Malta for work and study, which further increases the country’s language assets.
Looking to outsource multiple languages?
If you are looking for sunshine 300 days a year, easy flight connectivity, and even more so, a multi-lingual Contact Centre provider, then Centrecom is the right fit. Our office in Malta caters to over 15 European languages as well as Arabic, whilst our offices in Australia and Fiji cater to the Asian and Pacific languages.
Outsourcing to Centrecom, you will benefit from the different languages spoken by our agents, allowing your company to expand internationally and welcome foreign customers. Centrecom eliminates the language barrier that may have previously prevented you from entering the foreign market, giving you the assurance of a high-quality driven customer service offering.
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The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
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Strictly Necessary
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
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The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
Functionality
Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Strictly Necessary
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Targeting / Advertising
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.