Crisis and Disruption Management Services

A fully equipped and reliable crisis centre readily available for all emergency situations.

We know that in today's world, a crisis can take place any time.  It is not a question of 'if' but 'when' and 'how'.  It is therefore important for any organisation to have a solid plan in place in order to better manage the crisis.  Each crisis is different, some happen with some pre-notice, but others just take place without any warning signs; some are temporary, whereas others are more long-lasting.  Here at Centrecom, we understand that how a crisis is managed is crucial for any business operation, and while companies may have their contingency plans in place, it's always more comforting having a team of crisis specialists on the side readily available to back up your operation.

We will help your organisation to map out your crisis management plan by:

  • understanding your capabilities in managing a crisis;
  • discussing the different scenarios that may arise in order to plan out strategies and mitigate any risks or issues that may arise;
  • using our expertise from handling different types of crisis from the various clients we have worked with, in order to help you improve and strengthen your crisis response.

The final crisis plan will be backed up by our professional crisis centre team that is fully-equipped and readily available 24/7 to support our clients with any crisis, disruption or emergency situation that may arise, through various contact channels, whether it is calls, emails, chat or even social media.  We have a group of crisis specialists, able to speak different languages that are given specific training on how to handle any type of crisis.  These agents attend regular training sessions and trial crisis drills to ensure that we are all set to go should any of our clients require the service within a few hours.

We have with clients experiencing regular disruptions, sometimes even weekly, to other clients where the disruption was brought about following an act of god situation.  In any circumstance, when the crisis hits our team is readily available to help you find solutions.  We will handle the front-line operations with your customers so you can manage the back-bone of the operation.

Our Crisis Management Services have supported:

  • companies experiencing a data breach;
  • airline companies dealing disruptions such as crash landings, flight cancellations or schedule changes, 
  • emergency situations due to pandemics, as happened in the case of the Covid-19 global situation in 2020; and
  • travel companies and airports dealing with force majeure natural disasters impacting their business such as the "The 2010 Eyjafjallajökull Volcano eruption".

No matter the scenario, no matter the organisation's background, we give clients the confidence that when the crisis occurs, even under trying circumstances, our sole objective will remain to deliver a quality service to our their customers.

Our Testimonials

What our clients say about us.

Why choose us?

Why we are the most desirable service provider?



We will ensure your customer is provided an efficient service, just as if she were a phone call away.



Our ticket management system allows us to handle any feedback or queries received as direct messages.


Friendly Support.

Our Digital Communication Specialists at the back of your chatbot will be continuously monitoring.

What we offer?

Our list of provided services.

Back Office Services.

Companies often fall short of giving their business the attention it needs because their key employees are too busy with administrative tasks. Centrecom has the solution: outsourcing of back-office and administration processes. Many companies, especially small but fast-growing SMEs and start-ups, do not consider Business Process Outsourcing (BPO) with the mistaken belief that it will be too costly and inflexible to meet their needs and budgets. However, Centrecom has addressed this issue by offering a range of BPO solutions that encompass a number of micro-services resulting in a high-quality support service package.

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Contact Centre Services.

Our omni-channel contact centre services are readily available to support your customers around the clock, 365 days a year. At Centrecom we believe in taking a customer-centric approach and that is why the customer is at the very heart of our operations. Irrespective of the contact channel, or the reason a customer is contacting you, we will ensure to become the eyes and ears of your customer to provide you with a holistic insight into the customer journey so that you may increase your customer engagement.

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Specialised Airline Services.

Centrecom’s beginnings are deeply rooted within the Airline and Aviation industry. With its founders having 70+ years’ experience in the Industry, we have worked with many Airlines and Leaders in the field, providing specific airline-related services. We support Airlines with Multi-Lingual and Omni-Channel Contact Centre Services where we manage flight reservations and ticketing on behalf of our partners with exposure to major booking systems such as SABRE, AMADEUS, GALILEO, etc. Through this service, we are able to handle anything from flight reservations, ancillary services, medical requests, corporate bookings, refund applications, and much more.

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Some a Few of Our Clients, Partners & Accreditations.

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