GSA Service and Airport Office Management

Supporting our airline clients at points of sale globally.

Our sister company, Aviation Online, offers General Sales Agency (GSA) Services as well as Airport Sales and Ticketing Office Management Services, that enable us to have our airline partners covered at different points of sale around the world.


General Sales Agency (GSA) Services.

We have become the customer interface for various legacy world-renowned airlines, offering sales, marketing, ticketing, and travel advisory services for both local and overseas markets. As a leading General Sales Agency, with almost 70 years of experience in the industry, the company represents some of the most prominent international airlines with the aim of strengthening each of our partners’ presence in the various markets by selling their flights and promoting their routes, services, and products. Our offices, strategically located around the world to access global markets (Malta, Australia, New Zealand, the UK, the USA, Libya, and Morocco), offer a turnkey solution through a dynamic and experienced team and through its expertise and knowledge of the industry and of the surrounding market. 

Our go-to-market approach is the most effective method to reach out to the travel market and that is why our team travels weekly around the different areas of representation holding meetings and attending trade conferences to maintain a presence on the ground. We leverage our market knowledge and in-depth knowledge of the different travel markets to build a specialised and focused approach based on the different markets. This in turn allows us to build a strategic sales and marketing plan that will both promote the airline and generate additional business and revenue. Our aim is to also support the airline by giving the necessary help with selling and ticketing packages, as well as sharing best practices with the travel trade around the areas of representation. In this respect, we create the most effective allegiances by strategically identifying the tour operators and travel agents with the best potential as Preferred Sales Agents throughout the territories, and building lasting relationships that will benefit all parties. Our extensive list of contacts and our reputation over the past 30 years are testament to the strong relations and trust we have built with this industry and we believe this is an asset to any airline clients we onboard.


Airport Sales and Ticketing Office Management.

Aviation Online also proudly represents airline clients by managing their Sales and Ticketing Office at the airport terminals.

Our professional team of Travel and Customer Service Advisors become the airline's front liners, greeting and assisting any walk-in customers enquiring after flight reservations, changes and other enquiries related to the airline's products and services. Should disruptions occur to the flight schedule, or customers require to make any changes to their reservations, our team is fully-equipped and knowledgable to handle any re-booking or re-issuance of flight tickets as required, whether the request is voluntary (as requested by customers) or involuntarily (effected by flight irregularities). Our Airport supervisor will monitor the everyday activity to ensure that the Airport Office is well-managed and maintained according to the airline’s brand guidelines, supporting the advisors with any ad-hoc queries to solve issues in a timely manner.

Our Testimonials

What our clients say about us.

Why choose us?

Why we are the most desirable service provider?



We will ensure your customer is provided an efficient service, just as if she were a phone call away.



Our ticket management system allows us to handle any feedback or queries received as direct messages.


Friendly Support.

Our Digital Communication Specialists at the back of your chatbot will be continuously monitoring.

What we offer?

Our list of provided services.

Back Office Services.

Companies often fall short of giving their business the attention it needs because their key employees are too busy with administrative tasks. Centrecom has the solution: outsourcing of back-office and administration processes. Many companies, especially small but fast-growing SMEs and start-ups, do not consider Business Process Outsourcing (BPO) with the mistaken belief that it will be too costly and inflexible to meet their needs and budgets. However, Centrecom has addressed this issue by offering a range of BPO solutions that encompass a number of micro-services resulting in a high-quality support service package.

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Contact Centre Services.

Our omni-channel contact centre services are readily available to support your customers around the clock, 365 days a year. At Centrecom we believe in taking a customer-centric approach and that is why the customer is at the very heart of our operations. Irrespective of the contact channel, or the reason a customer is contacting you, we will ensure to become the eyes and ears of your customer to provide you with a holistic insight into the customer journey so that you may increase your customer engagement.

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Specialised Airline Services.

Centrecom’s beginnings are deeply rooted within the Airline and Aviation industry. With its founders having 70+ years’ experience in the Industry, we have worked with many Airlines and Leaders in the field, providing specific airline-related services. We support Airlines with Multi-Lingual and Omni-Channel Contact Centre Services where we manage flight reservations and ticketing on behalf of our partners with exposure to major booking systems such as SABRE, AMADEUS, GALILEO, etc. Through this service, we are able to handle anything from flight reservations, ancillary services, medical requests, corporate bookings, refund applications, and much more.

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Some a Few of Our Clients, Partners & Accreditations.

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