Training Services

Training Programmes that allow you to strengthen those skills your employees need.

Centrecom believes that companies that invest in the training and development of their team are able to reap benefits not only for the individual employees but for the organisation as a whole.  That is why we have developed a number of training programmes to support other organisations in attaining increased efficiencies, higher staff morale, and ultimately better output.

Centrecom has a qualified in-house team responsible for training, including designing of training modules and workshops, training reviews, training material, and the delivery of the training itself. Our premises also include fully equipped training facilities should you not have the equipment and space to do this in-house, or you simply prefer to hold off-site training for your employees.

We offer an array of training programmes, a few of which are mentioned below, however, we believe that training programmes should be customised to suit your requirements.  That is why, we would encourage you to hold a preliminary meeting with our Training department in order for us to gauge your specific needs and objectives, and we will then come back with a tailored programme based on the topics your organisation is after.

Some of our training programmes include:
  • Customer Service training, including techniques on handling different contact channels;
  • Communication training, looking at different communication channels and in different forums catering up to managerial levels; 
  • Public Speaking training, including delivery of presentations; and
  • More specialised training on subjects such as Leadership, Motivation, Change Management, and more.

For more information on our training services, or if you would like to set up a meeting to discuss your training requirements, we'd be more than happy to assist.

Our Testimonials

What our clients say about us.

Why choose us?

Why we are the most desirable service provider?



We will ensure your customer is provided an efficient service, just as if she were a phone call away.



Our ticket management system allows us to handle any feedback or queries received as direct messages.


Friendly Support.

Our Digital Communication Specialists at the back of your chatbot will be continuously monitoring.

What we offer?

Our list of provided services.

Back Office Services.

Companies often fall short of giving their business the attention it needs because their key employees are too busy with administrative tasks. Centrecom has the solution: outsourcing of back-office and administration processes. Many companies, especially small but fast-growing SMEs and start-ups, do not consider Business Process Outsourcing (BPO) with the mistaken belief that it will be too costly and inflexible to meet their needs and budgets. However, Centrecom has addressed this issue by offering a range of BPO solutions that encompass a number of micro-services resulting in a high-quality support service package.

Know More

Contact Centre Services.

Our omni-channel contact centre services are readily available to support your customers around the clock, 365 days a year. At Centrecom we believe in taking a customer-centric approach and that is why the customer is at the very heart of our operations. Irrespective of the contact channel, or the reason a customer is contacting you, we will ensure to become the eyes and ears of your customer to provide you with a holistic insight into the customer journey so that you may increase your customer engagement.

Know More

Specialised Airline Services.

Centrecom’s beginnings are deeply rooted within the Airline and Aviation industry. With its founders having 70+ years’ experience in the Industry, we have worked with many Airlines and Leaders in the field, providing specific airline-related services. We support Airlines with Multi-Lingual and Omni-Channel Contact Centre Services where we manage flight reservations and ticketing on behalf of our partners with exposure to major booking systems such as SABRE, AMADEUS, GALILEO, etc. Through this service, we are able to handle anything from flight reservations, ancillary services, medical requests, corporate bookings, refund applications, and much more.

Know More

Some a Few of Our Clients, Partners & Accreditations.

Ready to Talk?

Let's create something awesome together.