Case Study

Providing 24/7 Customer Service to an e-commerce website

Stepping in and lowering the resolution time to improve customer satisfaction.

Centrecom’s Fiji location stepped in a time where The Oodie needed help in managing their customer care and sales. With very friendly customer service, experience in managing e-commerce platforms, and flexibility to scale up and down for seasonal demand, The Oodie, an Australian e-commerce clothing company with over 1 million subscribers, made the right pick in using our services to strengthen their customer relations. 

Customer service and sales are handled 24/7 for Australian, New Zealand, UK, Asia and globally.
The results over the first 9 months saw average email turnaround times drop from 6 days to 16 minutes and resolving issues in 2 hours instead of another 6 days of waiting. This definitely helped in upping The Oodie’s customer rating within the first 3 months of Centrecom’s customer service takeover.

Interested in learning more? Click play and listen to Charlotte, the Head of Customer Care at The Oodie speak about their experience of working with Centrecom.

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